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Xero Product Specialist


Location: Melbourne

Job Type: Full time


Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role

To enable our Partners (accountants and bookkeepers) and small businesses to harness the full power of Xero, we are looking for a passionate and innovative self-starter to join our Education Team.

In this role, you will create and deliver #beautiful educational experiences that increase Xero customers' understanding of the product and take full advantage of the functionality available. You’ll have an opportunity to combine a passion for accounting, with enthusiasm for technology to drive learning and establish positive customer satisfaction. You will have excellent communication skills and proven technology training experience.

Role will be available in 2023!

What you'll do

  • Create & deliver face to face education courses such as custom training sessions, advanced training, education sessions at Roadshows, Xerocon, Partner and small business events
  • Present a variety of in-person product training sessions for small business customers
  • Write, facilitate, host and deliver webinars to Partners and customers
  • Review, provide feedback on and regionalise educational content created by the global education team
  • Collaborate with digital designers to produce education assets
  • Track statistics, innovate and contribute to continuous improvement culture
  • Build effective relationships with AU Partner Consultants and Education Specialists in other regions to ensure sharing of content and leveraging assets developed in other regions
  • What you'll bring

  • Accounting qualifications or expertise (highly desirable)
  • Exceptional communication skills, both written and verbal
  • Ability to explain technical concepts in plain language
  • Certificate IV in Training & Assessment (desirable)
  • Understanding of technology
  • Team player
  • Analytical mind
  • Resonate with Xero values #human #challenge #team #ownership #beautiful
  • This role is based in our Hawthorn HQ office meaning our office is equipped with all the essentials for our teams to not only succeed, but love coming to work. Including a gym, cafe and in-house barista (with barista made coffee complimentary), a large terrace overlooking the city ready for Friday EOW drinks, as well as bike parks and on-site car parking. We also offer some pretty awesome flexibility between remote working and in office.

    Thank you for your interest in Xero. Please note that the Xero talent team will be on leave during the festive period, and will follow up on applications as soon as possible upon our return in mid-January.

    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

    At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.