Partner Success Manger


Location: Sydney

Job Type: Full time


Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Why become a Xero?

Great question! Being a Xero is so much more than just a job. We’re a group of diverse, passionate and dedicated #humans who are committed to improving the lives of our customers. We love what we do and we’re proud to admit it! We also know that the best teams deserve the best, and creating a #beautiful product and experience for our customers wouldn’t be possible without delivering the same #beautiful experience for our team.

Here’s what we’re offering you:

💰 #Rewards
𑇐 Employee share plan (become a shareholder in Xero!)
𑇐 Salary packaging options
❤️‍🩹 #Wellbeing
𑇐 10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependents etc
𑇐 Private Health Insurance, fully subsidised by Xero!
𑇐 Income Protection
𑇐 Life Insurance
𑇐 3 days gifted days leave over end of year period to enjoy that holiday spirit
𑇐 Xtra Xero Leave - 5 days gifted to take from the day you join.
𑇐 Access to free, confidential support for you and your family through our EAP program
𑇐 Spend one day per year making a difference in the community with our volunteer leave
📚 #Growth
𑇐 Opportunity to work with senior leaders across the business through multiple #beautiful mentoring and development programs
𑇐 Global company with offices across 8 countries and 20 cities worldwide!
🎊 #Social
𑇐 Regular team events and socials - from weekly shared lunches to EOW Friday socials (think cheese boards, board games and BBQ!)
𑇐 Awesome offices equipped with the latest technology, as well as barista made coffee, ping pong and Nintendo Switch for those moments needed to switch off
🤝 #Work-life Balance
𑇐 Flexible working options; whether you work best from one of our decked out Xero offices or home- the choice is up to you!
🏡 #Family
𑇐 Generous parental leave allowance with 26 weeks paid, and return to work flexibility and support
𑇐 6 weeks of partner’s leave, full pay, to support with baby care

How you will make an impact:

As a Partner Success Manager you will be working with our Partners who have a majority of their clients on Xero. You would be responsible for accelerating the growth of Xero Partners by increasing revenue from existing customers. More specifically, the Partner Success Manager role will enable sustainable growth, retention, support and development of some of our most valued small and medium sized Xero Partners in Australia.

This will include challenging the thinking of Xero Partners while helping them understand the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools, where applicable. You will be responsible for facilitating growth through education, strategy and guidance.

What you’ll do

  • Work with a selection of small and medium accounting and bookkeeping firms to strategize ways to increase their revenue and promote growth.
  • Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services.
  • Work closely with other in-team and cross functional team members to deliver an amazing service.
  • Plan and run client and Partner events designed to accelerate growth of revenue and new customers.
  • Educate partners through the mechanics and benefits of the Xero Partner program.
  • What you’ll bring with you

  • Experience with managing long term client relationships
  • Knowledge of the workings of an accounting practice systems essential
  • Relevant Accounting qualifications.
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills.
  • Ability to create a quick and strong rapport with Partners.
  • Urgency to meet and exceed expectations of Partners.
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

    At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
    You’ve got this!