Employment Type
PermanentClosing Date
5 Nov 2019 11:59pmJob Title
Assistant Manager - Telstra StoresJob Description
About the role:
Working as part of our team at the Telstra Store, you will:
- Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
- Monitor the store’s performance to achieve sales and customer experience targets.
- Monitor the store’s compliance against central operating standards and processes, and manage performance to improve operational excellence.
- Resolve basic store level customer complaints.
- Ensure adherence the agreed customer sales model within the store (E.g. Telstra Branded Experience).
- Manage the shop floor to control customer flow and store traffic (e.g. EFM)
- Manage staff to customer demand and operational requirements.
- Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
- In the absence of the Store Manager, act as manager ensuring the team maximises sales opportunities, provides customer service in line with company standards, and maintains store cleanliness and presentation standards.
- Responsible for induction of new team members, all core and ongoing training.
Essential Qualifications:
- Demonstrated people leadership experience in retail environments
- Advanced understanding of customer needs and proficient in resolving customer issues
- Proven track record working within a high-pressure, high-pace, customer-orientated retail environment
- Advanced ability to execute business improvement initiatives, and support the change agenda in store
- Ability to successfully execute against key metrics (financial and customer)
- Ability to action store improvement opportunities
Highly Desirable:
- Previous leadership experience in similar role leading high performing teams would be preferred
- Sound analytical and conceptual skills with the ability to resolve problems in store
- Identify process and procedure improvement opportunities within the store
- Ability to influence teams to achieve desired outcomes
- Operational management experience
