Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.

We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.

• Strategic leadership role driving best practice Injury and Claims Management Services across Transport for NSW
• Join a team committed to putting People at the Heart
• Permanent full time position - flexible working, Burwood based.

About us

At Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to give everyone the freedom to choose how and when they get around, no matter where they live. Right now, we’re delivering a $57.5bn program – the largest Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions.

Corporate Services

We partner to provide sustainable strategies, solutions and services, enabling our clients to deliver Transport's vision of making NSW a great place to live, work and play.

The opportunity

Excellent opportunity for experienced Associate Director Injury and Claims Management (ICM) to join the senior management team of the People Services Unit of Transport Shared Services (TSS) branch, Corporate Services division. The position is responsible for developing continuous improvements workers compensation delivery, recovery at work programs and system and data submissions for the regulator across the Transport Cluster.

Direct reports – up to 4 staff.

You will

• Provide strategic leadership to key clients in the development, implementation and evaluation of systems and protocols related to injury management.
• Ensure TSS ICM practices are proactive, effective, integrated and consistent with statutory obligations and the goal of the safe and timely return to work of the employee is achieved wherever possible.
• Focus on ensuring exceptional service delivery, driving innovation, process consolidation and standardisation while working closely with a wide range of stakeholders to achieve major performance improvement goals, resolve issues, risks and impediments to successful operation.
• Set direction for the development of customer focused strategies, programmes, projects and initiatives across the cluster.

Please click here to view a copy of the position description.

About you

Well versed operating in a complex and demanding industrial environment, you are a strong and authentic leader that thrives on motivating, developing and inspiring your team through transformation and cultural change.

You are a customer driven professional, with an appetite for change and improvement and strive to deliver high standards of customer service provision. Ideally, you are experienced in self-insurance.

Essential requirements

• Tertiary qualifications in relevant discipline or relevant experience.
• Extensive insurance experience in the Injury Management and Claims arena at an executive level.
• Demonstrated experience in strong influencing, relationship building and negotiating skills.
• Demonstrated understanding & interpretation of relevant Legislation in Injury Management & Claims arena.
  

Interested?

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

Salary and Benefits

This is a Transport Senior Service Executive level role offering an attractive remuneration package.

For more information on Employee Benefits at TfNSW please click here.

How to apply

To apply for this position, please submit your application by hitting the 'apply now' link, include your resume and respond to the questions outlined during the application process.

For more information on how to apply for a role in the NSW Public Sector please click here.

Our Commitment to Diversity

Great people come from all walks of life. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

For any enquiries, please contact Christine Stenzel – christine.stenzel@transport.nsw.gov.au

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-

Applications Close: 11.59 PM Sunday 8 November 2020