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About us
Sydney Metro is a fully automated rapid transit system which offers a new generation of fast, safe and reliable train services. Sydney Metro also leads the development of vibrant station precincts to meet customer and community needs, transforming the way Sydney travels and helping shape the future of Australia’s largest city.
The Operations, Customer and Place-making team ensures Sydney Metro is equipped to deliver integrated, reliable, customer focused and efficient services. We are also managing large scale place-making projects, designing and developing thriving precincts where community members can gather, connect, shop, work and play. We are proud of what we have achieved so far and excited for the full vision of Sydney Metro to come to life.
The opportunity
The primary purpose of the role is to lead the provision of specialist advice on transport product design from the customer perspective to other functional and implementation groups across Sydney Metro to enable service standards and service delivery to meet customer requirements.
What you will be involved in
- Provide specialist advice from the customer perspective to inform customer requirements, system and service delivery design, ensuring the customer is centred in all project planning and delivery activities
- Manage research and analysis of customer information, feedback and other available customer data to identify opportunities for improvement through the delivery of projects.
About you
You are a tertiary qualified customer experience manager looking for an opportunity to drive customer focused outcomes for Sydney Metro’s Western Sydney Airport project. You have extensive experience:
- Promoting a customer centric methodology across project activities
- Understanding how to leverage best practice, trends, issues and opportunities in Customer Experience (people, process and technology)
Want to know more?
Please click here to view a copy of the role description.
Salary and Benefits
This is a Transport Senior Service Manager role offering an attractive remuneration package.
For more information on Employee Benefits at Sydney Metro please click here.
Our Commitment to Diversity
Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.
Interested?
Right now is an exciting time to join our team as we deliver an iconic $55.6 billion investment into future transport infrastructure and services over 40 years. Be a part of something big!
To register your interest please click the apply now button to submit your updated resume and complete the online application process by 11:59pm, Tuesday 1st December. For any enquiries, please email Alexander Burr at ALEX.BURR@TRANSPORT.NSW.GOV.AU.
Find out more about Sydney Metro at https://www.transport.nsw.gov.au/sydney-metro.
