Join a company dedicated to your career development and where you can simply be yourself at work!
So, Why Optus?
We see ourselves leading Australia in outstanding customer experience. In striving to achieve this, five core values guide us. These are: customer service, our challenger spirit, teamwork, integrity and personal excellence.
We've put a lot of investment behind innovation and would love to work with people who provide ideas that differentiate, disrupt and deliver amazing services for our customers.
About the Role
The Senior Engineer Position is a key component in delivering great Ensyst Customer Service as a leading Technical Resource within our Practice. As a third level position the main emphasis is on taking escalations from other Internal IT Staff, working on projects, servers and performing infrastructure and application upgrades. Availability after hours and rostered on call as required
Responsibilities
- Act as an escalation point for standards and procedural queries
- Be able to lead a critical incident resolution and present action plans Undertaking Pro-Active Preventative Maintenance duties and notify relevant Managers of findings/recommendations
- Assist in performing trend analysis on incidents, drive rectification and minimising customer impact
- Support and Deployment of Unified Communications solutions with a primary focus on Microsoft Skype for Business
- Expert level knowledge of Microsoft Skype for Business
- Expert level knowledge of PSTN, SIP and IP telephony
- Strong level knowledge in Ribbon/Sonus and AudioCodes SBC’s or the equivalent from another vendor
- Extensive experience in a Service desk environment providing support using a call management system
- Experience with Patch Management and change management processes
- Strong knowledge of Certificates, Windows Server, Active Directory and supporting infrastructure
- Understanding of networking principals
- Multiple technical certifications such as MCP, MCITP, CCA, CCIA, CCNP
- Skype for Business, Microsoft Teams certifications
Experience required
- Support and Deployment of Unified Communications solutions with a primary focus on Microsoft Skype for Business
- Expert level knowledge of Microsoft Skype for Business
- Expert level knowledge of PSTN, SIP and IP telephony
- Strong level knowledge in Ribbon/Sonus and AudioCodes SBC’s or the equivalent from another vendor
- Extensive experience in a Service desk environment providing support using a call management system
- Experience with Patch Management and change management processes
- Strong knowledge of Certificates, Windows Server, Active Directory and supporting infrastructure
- Understanding of networking principals
- Multiple technical certifications such as MCP, MCITP, CCA, CCIA, CCNP
- Skype for Business, Microsoft Teams certifications
Highly desirable
- Knowledge of Contact Centres that integrate with Skype for Business such as Enghouse
- Microsoft Exchange
- Microsoft Office 365 and supporting infrastructure (ADFS, AADConnect)
- Room based Video Solutions and interoperability (Polycom, Pexip, Bluejeans
- Data Networking and security (Cisco, LAN/WAN, Firewall, QoS etc.)
Employee Benefits
Working at Optus will provide you with a range of benefits that will enrich your personal and professional life. With features such as a range on on-site Health and Wellbeing specialists, financial advisers, company discounts and childcare services, we ensure that we provide you with a safe and productive work environment.
Head on over to http://www.optus.com.au/about/careers to find out more about what it's like working with Optus.
