Contact Centre Consultant | Member Engagement | Weekend Workers

• Full time role – 37.5hrs per week
• Day shift - Commencing between 6am – 11\:00am and finishing between 2\:00pm – 7\:00pm
• Available to work weekends – with 2 weekday RDO’s
• Full time training provided to set you up for success

About RACQ

With RACQ, membership makes all the difference. Our team is focused on helping members – in small ways and big ways. We take the extra time, we pull out all the stops, and we’re uncommonly human. We look after our members first because they’re the reason we exist. We’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

About the Role

We are seeking highly motivated, resilient, reliable, and positive customer service professionals with skills and experience to join our Member and Community Engagement contact centre team. The purpose of this role is to create exceptional customer service experiences for our members as you deliver tailored solutions across a range of assistance, insurance and banking products and services.

You will also play an integral role in deepening RACQ’s relationship with Members by\:

• Engaging members in conversation to build rapport.
• Actively listening to members, seeking to understand their individual needs and providing recommendations on relevant products and services.
• Creating memorable experiences for members by showing empathy and supporting them in important life moments.
• Promoting RACQ products and services that add value for members.

RACQ supports flexible working which includes work from home as an option. Part time or full-time opportunities are available with various rosters across day, evening and weekends.

We provide a robust training program to set you up for success! This training will require full time hours for approximately 3 weeks at our Eight Mile Plains location with ongoing support throughout the training program.

Rate of pay at commencement is $26.05/hr super. Opportunity for increase once fully competent in role.

Skills & Experience

At RACQ we are constantly looking for opportunities to meet our members needs and exceed their expectations into the future. This means ongoing innovation and continual change. We are seeking staff who have the following skills and experience\:

• Communication - An engaging communication style including active listening with proven ability to determine your customers’ needs
• Delivering an exceptional member experience
• Team player – commitment, reliability and a positive attitude
• Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment

There are plenty of other perks too.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

Working at RACQ brings some great benefits, including a campus work environment with onsite parking, staff gym and café, free Roadside Assistance and significantly discounted RACQ products and services, for you and your & family.

Ready to apply? You’ve got this.

At RACQ we are committed to building a diverse and inclusive workplace to create better outcomes for our employees and our members. We are particularly focused on building our cultural, gender, disability, and LGBTQI inclusivity. Candidates from these and other diverse backgrounds are encouraged to apply.

Please Note ; we do not accept third party or emailed applications. You may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-proce