Some career choices have more impact than others.

We’re looking for progressive minds who are driven and forward-thinking who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day to join our Parramatta based team, as a Contact Centre Consultant.

Our team is involved with proactively identifying customer needs by handling incoming and outbound calls from new and existing customer.

A role in HSBC Contact Centre will enable you to build skills and experience where you will be delivering a service to customers underpinned by a blend of modern digital capabilities.

We ‘re not looking for certain qualification or experience. We are less interested in what you’ve done previously than what you could do in the future with the right support and environment.

We are looking for curious learners. Showing a determination to learn about HSBC and the products we offer is essential in helping you build a successful career with us. It is all about becoming an expert and being able to advise customers knowledgably.

To be successful in this position you will be a customer focused individual with excellent verbal communication skills, strong ability to build rapport and identify customer needs.

In addition, being open to change, having the right mindset and thrive working in a high performing team environment. With an openness to change, a desire to deliver great customer experience and you’ll go further than you imagined.

Key Responsibilities

• Create a connection with our customers by understanding their needs
• Manage customer enquires in a timely and efficient manner.
• Demonstrate HSBC values and behaviours.
• Provide comprehensive and professional banking services while ensuring compliance with regulatory requirements and quality assurance standards.
• Attention to detail.
• Contribute to a collaborative team environment.