The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
We are looking for someone who is passionate about:
- Long term development of Global Organizations
- Engage with customers to understand their business drivers and application portfolio
- Development of long term Cloud Strategy for customers
- Identify & develop specific opportunities and supporting business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
- Mitigation of delivery risks & issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives, developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envision and inspire customers
- Coaching Customer and Partner teams to be self-sufficient.
Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.BASIC QUALIFICATIONS
- IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.
- Experience working with large multi-national organizations as the Consulting Services lead, Account and/or Relationship Manager
- A proven track record of managing and delivering large-scale enterprise IT projects.
- Managing executive Customer relationships and key business stakeholders.
- Experience with contract and statement of work development.
PREFERRED QUALIFICATIONS
- Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.
- Enterprise IT management frameworks (e.g. COBIT, ITIL).
- Broad enterprise systems technology experience including IaaS / virtualization technologies, SAP, Oracle, and custom applications.
- Designing, building, and operating global IT processes and infrastructures.
CULTURE AND COMMITMENT TO INCLUSION, DIVERSITY & EQUITY
At AWS, we don’t mind being called “peculiar.” We see beauty in simplifying the complex, and we’re comfortable being misunderstood. That might sound unorthodox. We believe in removing obstacles so builders can build which is why our people enjoy working in AWS.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
EMPLOYEE BENEFITS
We’re passionate about supporting the needs of our people and their family. This may include:
- Comprehensive Private Health Insurance
- Paid Maternity and Parental Leave
- Flexible workplace: flexible daily working hours, we value work-life-harmony
- Amazon Employee Discount on product and services
Want to Come Build the Future with us? Don’t wait, apply today!