Some career choices have more impact than others.

We’re looking for progressive minds who are driven and forward-thinking who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day to join our Burwood team, as a Premier Relationship Officer at our Burwood Branch.

Partner with our customers on appropriate products and services. Acting as the brand ambassador for HSBC in our branch as you liaise directly with our valued customers. Introduce, promote and assist customers with digital banking solutions to meet their needs. Fulfil customer’s needs by providing tailored solutions to achieve and grow their financial goals with a focus always on adding value and to customer circumstances. Participate in ongoing training and development opportunities that will deepen your skills and expertise.

Your main responsibilities will include:

• Providing support to Premier Relationship Managers in ensuring all data entry are accurately inputted and completed in a timely manner.
  
• Ensuring all credit submission and documentation are appropriately completed.
  
• Acting as quality control person for all information completed by Relationship Managers.
  
• Assisting in identifying the client’s financial service needs and offering appropriate options on financial services and personal credit products.
  
• Being the first point of contact for customers when required and providing premium customer service.
  
• Proactively working with internal parties to ensure the smooth facilitation of referrals and loans.
  
• Providing support to Premier Relationship Managers in complaints handling.