About the Role
Do you dream of working in a bank that values its people and customers alike? Bank of Queensland are recruiting for our next batch of Contact Centre Agents to join our Varsity Lakes based team. You’ll service our customers across all our products by having great conversations, efficiently helping them out with their banking needs.
No banking experience, no problem – we’ll provide you with all the training and tools to set you up for success. This role is perfect if you’re looking to launch into the world of banking and work for a company where you can forge your own career path – so if you like what you’ve read so far, we’d love to hear from you.
There are several shifts we are recruiting for:
- Tuesday to Saturday 7.00 – 3.30
- Monday to Friday 8.00 – 4.30
- Monday to Friday 8.30 – 5.00
- Monday to Friday 9.00 – 5.30
About you
Has banking always interested you? Maybe you’ve spent the majority of your career in retail, hospitality or customer service and are looking to transfer the skills you’ve gained into a different industry where you can build a career? You’ve got the customer service skills we’ll provide the training that you need to succeed. In this role the three most valuable skills (aside from customer service and a positive attitude) that we are looking for in successful people are:
- Resilience (every call is different; every customer is different – treat every call like it’s the first call of the day)
- Dedicated and reliable (if your shift starts at 8, be ready to take your first call at 8)
- Exceptional communication skills (you need to be a good listener, articulate and speak in a way that is respectful and professional)
If you’re someone who’s excited at the prospect of all this opportunity holds and are eager to embark on a career in banking and looking to work for a company that values diversity and really cares for its staff, make sure you apply today. This role starts on April 5th, and the salary is $63,846.28 inclusive of super.
If selected to move to the first stage of the recruitment process you’ll be invited to complete an online video interview where we can get to learn about you, and you can tell us why you’re the right person for the job. It’ll take you less than 10 minutes to complete, so be yourself, relax and have fun – this is your time to shine. You’ll hear from one of the team within a few business days after completing your video interview.
Interviews will be held on;
1st Round 23-25 February
2nd Round 2-3 March
About Us
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
Our Benefits
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LTBTIQA+), Multicultural, Gender and Early Career.
How to Apply
To apply for this role please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks