Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia.

What’s the role?

We are looking for an experienced Senior Contract Manager to join our team. As a Senior Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centred on maximizing customer investment with HubSpot.

What will you do?

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
• You'll learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives

Who are you?

• Passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Nice-to-Haves:

• Experience with customer service and contract management
• Negotiation or sales experience
• Prior account management and/ or customer retention experience
• Inbound Marketing & Sales knowledge

What are the benefits?

• Competitive Salary $70,000- $80,000 AUD per annum plus commission
• Work From Home options available. You choose Home, Office or Flex!
• World Class New Hire Training
• Stock units - so that you can share in HubSpot’s future success
• An education allowance up to USD$5,000 per annum
• Unlimited Time Off Policy
• Private health insurance allowance
• Free books program
• Annual fitness reimbursement
• Five-year sabbatical - Paid 4 week sabbatical with USD$5k bonus!
• A clear career advancement path, with potential for global mobility opportunities
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• HubSpot is proud to be recognized by Work180 as an Endorsed Employer for All Women. We’re committed to building an equitable company that is diverse and inclusive.

HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.