Responsible Gaming Shift Manager
FULL TIME | CROWN MELBOURNE

At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence, and we work together. We uphold these values in every interaction, whether it be with customers, our colleagues, or the broader community.

An exciting opportunity is on offer to join the Crown Melbourne Responsible Gaming Team. Reporting to the Operations Manager Responsible Gaming, the Responsible Gaming Shift Manager (RGSM), will play a key role in the implementation and delivery of Responsible Gaming programs and services, with the aim of minimising harm for Crown customers, their families, to staff and others who may be experiencing various levels of distress.

Working a 24 hour/7-day roster, the role encompasses Responsible Gaming Advisor duties with additional on shift responsibilities. These include monitoring compliance, reviewing documentation and reporting, co-ordinating of on shift staffing and responding to customers where a management presence is required to provide advice or diffuse/escalate a situation.


Key selection criteria:

• Previous experience within a similar role would be highly regarded
  
• Any Gaming Operations knowledge would be highly regarded
  
• The ability to maintain a high level of integrity, sensitivity, and confidentiality at all times
  
• A strong customer focus, and the ability to build trust and rapport with people from all cultures and backgrounds
  
• Strong communication skills both written and verbal
  
• Ability to build and maintain stakeholder relationships
  
• Experienced in problem solving, decision making and diplomacy within a highly regulated environment.
  
• Ability to obtain Casino Special Employee Licence in NSW, Victoria and WA.
  

• Free meals at our staff restaurant
  
• Flexible working arrangements
  
• Paid parental leave
  
• Discounts across the Crown venues
  

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities. Please contact recruitment@crownmelbourne.com.au for more information

Crown conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment assessment.

Crown does not request payment as part of the recruitment process.