K MART Australia Ltd

Brighter Futures Start here

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team

Join us in this newly created Head of Digital Experience role in our Kmart business. Leading all of our Digital channels you will be responsible for the continuous improvement and development of our newly created Kmart App and Website experience. Working closely with our Online Trade team you will be a collaborative, eperienced digital experience expert who enjoys leading and inspiring a team.

You’ll be joining a dynamic team with a fantastic culture where diversity is openly celebrated. Expect a work environment that is highly collaborative, fast-paced, inclusive, and progressive - with no two days the same! Our values – Think Customer, Take Care, Live Integrity, Grow Together and Reach Higher will resonate with you deeply and you’ll enjoy being part of a growing, iconic Australian business that has a fantastic culture that is non-hierarchical, diverse, and inclusive.

What you’ll be doing

As our Head of Digital Experience for Kmart you will:

• Own the customer experience through all of our digital customer channels, to deliver a seamless and engaging shopping journey however our customers choose to shop”
• Working closely with our Online Trade, Customer Insights and Technology teams, you will be a collaborative, experienced digital experience expert who enjoys leading and inspiring a team.
• Lead and influence business thinking based on a customer first mindset and data driven customer design principles to enhance user experience and engagement.
• Drive the further development and engagement with our new Kmart mobile app.
• Ensure constant optimisation and improvement across all customer channels
  

To be successful in this role you’ll have:

• The ability to demonstrate system development, service delivery and proactive relationship management at all levels
• Proven commercial experience in digital areas with proven performance in driving new and existing business
• Tertiary qualification in Digital, Business, Customer, Marketing or equivalent ideal.
• High level understanding of user experience design, digital experience optimisation, digital branding, and strategic digital analysis
• Experience in a digital leadership role, including leading projects and supporting cross functional teams.
• Proven track record in delivering features and innovation that grow customer loyalty, attract more revenue and reduce cost
• Previously been responsible for data-driven decision making through analytics, financial and customer driven analysis

Benefits we’ll offer you:

• A dynamic learning and support program
• Competitive remuneration
• Flexible working through our Flex Where, Flex When, Flex Well policy
• A discount card for Kmart, Target, Officeworks and Bunnings, plus other benefits
• An inclusive, fun recognition program
• A bonus program (where eligible)
• Development opportunities across Kmart Group (comprised of Kmart, Target and Catch) as well as the broader Wesfarmers Group.
• Wesfarmers Share Plan access (where eligible)
  

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to do well when applying or working at Kmart, therefore we encourage you to share any feedback by emailing diversity@kmart.com.au if you would like any adjustments.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

Phone screening and interviews will occur prior to the closing date of this advertisement. Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies. As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates – this will include a police check. Talent Acquisition will provide further updates to candidates as they progress through our recruitment process.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.