Who are we?
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.
At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our SEA office is located in Sydney's CBD, however this role is open to remote workers based anywhere in Australia.
What’s the role?
Do you want to join a high producing and impactful sales and service team at HubSpot? The mission of the Inbound Success Coach (customer service) team is to provide customers and prospects with the most immediate and high quality first interaction with HubSpot in order to drive great customers. This is an entry level role for perfect for someone passionate about building a career in sales.
What will you do?
- Navigate a high volume of product and sales related inquiries
- Conduct consultative pre-qualification of prospects for HubSpot’s sales process via phone, live chat, and email
- Help remove technical barriers for our users and recommend software best practices
- Set up high quality appointments with the appropriate sales team members for Inbound Growth Assessments
- Identify and deliver best next steps or resources to assist customers and users
- Collaborate cross-functionally within HubSpot to improve experience for HubSpotters and HubSpot customers/users alike
Who are you?
- Excellent written and verbal communication skills
- A strong technical aptitude to help our users succeed with the HubSpot software
- A passion for helping our prospects businesses grow
- Initiative to find the resources needed to be successful in this role
- An ability to work collaboratively to solve problems
- HEART (check out our Culture Code)
What are the benefits?
- Work From Home options available. You choose Home, Office or Flex!
- World Class New Hire Training
- Stock units - so that you can share in HubSpot’s future success
- An education allowance up to $5,000 USD/annually
- Unlimited Time Off Policy
- Health Insurance Allowance
- Free books program
- Annual fitness reimbursement
- Five-year sabbatical - Paid 4 week sabbatical with USD$5k bonus!
- A clear career advancement path, with potential for global mobility opportunities
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
- HubSpot is proud to be recognized by Work180 as an Endorsed Employer for All Women. We’re committed to building an equitable company that is diverse and inclusive.
HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
Important COVID-19 Guidance (For candidates applying to roles in the United States):
Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
