Head of Product Quality
Job Type: Full time
For over 20 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.
We believe that to continue making progress, we need to work together in new ways. We need your own unique perspective as well as this of our people to make an always greater impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly bring progress forward.
Due to internal progression, we now have an amazing opportunity to join Abcam as the Head of Product Quality. You will be responsible for the strategic direction and delivery of product quality in Abcam, delivering globally through multiple programmes in the Abcam.
Based in Cambridge, UK, the role holder will be responsible for the implementation of strategy to deliver the highest quality of products to Abcam customers through the professional lab teams. This will be delivered across multiple programme streams, advising on the quality required within streams. The role holder will have direct line managerial responsibility for the Quality team, and will be expected to present at aligned conferences, webinars and events. Additionally, the role holder will drive the operational arm of the complaints team, delivering high quality testing and analysis of complaints and complaint resolution. The role will report to the Senior Director of Validation and Technical Quality and is a leadership position in the R&D department so will be expected to play a leading role in quality discussions with colleagues in our Global locations, from Australia to the West coast of the US.
- Implementation of the strategy and delivery of product quality programmes in Abcam globally.
- Oversight and line managerial responsibility of the in-house operational complaints process driving improvements in the scientific quality of complaints testing, turnaround of testing and final quality decision
- Representation of the complaints team with Abcam customers with severe complaints.
- Representation of R&D globally in decisions of quality testing and strategic testing of targets for improving quality.
- Act as an external expert in quality and reproducibility of Abcam products in webinars, conferences and events.
You will have a PhD in a Life Sciences related subject with a wide range technical experience, including Western Blotting, Immunocytochemistry, immunohistochemistry and flow cytometry. You have an established track record of strategic thinking and driving high quality performance in teams and in products with an eye for detail and a questioning nature to drive the product quality through all of R&D. You will enjoy the challenge of a global role which will harness your skills in stakeholder management across the business.
You have a commercial mindset and understand customers and how to solve their problems so they become customers for life! You are a confident leader, running meeting agendas, organising multiple parties to work toward a common goal and other project management skills. You able to engage your team to deliver outstanding service internally as well as externally, whilst having the willingness to look beyond day-to-day tasks and collaborate with the larger organisation to attack broader issues impacting the wider Abcam business.
If this sounds like you and you’d like to be a part of a fast-paced, growing business with the vision to become the most influential company and best-loved brand in life sciences, please apply now!
We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why in addition to market competitive salaries, we offer you a flexible benefits package which is tailored to your unique needs and support your financial, physical and emotional wellbeing. This includes our award-winning share scheme, 18 weeks fully paid maternity leave, 6 weeks fully paid paternity leave as well as highly flexible working and much more. Besides, your development will be integral to your experience here. You will grow alongside other talented minds, in ways you may often find unexpected.
When people come together, incredible things happen. Here you’ll work in a safe environment where you can be who you truly are. We’ll champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community no matter the challenge, ultimately helping solve the world’s most critical diseases. Find out more about Diversity & Inclusion at Abcam.