Head of Performance & Planning


Location: Cambridgeshire

Job Type: Full time


Company Description

For over 20 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.

We believe that to continue making progress, we need to work together in new ways. We need your own unique perspective as well as this of our people to make an always greater impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly bring progress forward.

Job Description

Job purpose:

Sales and Service Enablement creates an environment for the global Sales and Service teams to excel. We do this by setting processes and frameworks which create healthy tension across the function to drive efficiency and improve performance. The Head of Performance and Planning is a key role with responsibility for leading annual target setting, performance analysis (financial and operational) and incentivisation across our Sales and Service teams. The role will also identify insights to support strategy development and strategic planning.


  • Support Sales & Service leadership to set annual targets and plans for revenue and customer NPS, working closely with Finance to ensure they meet the business’s strategic direction
  • Define our annual commissions setting process and oversee quarterly commissions payments
  • Take a leading role in defining a set of core sales and service reports which will enable management to drive business performance and inform decision making
  • Own and maintain a core set of reports for Sales and Customer Service, ensuring they are fit for purpose and accurate
  • Support Sales and Service leadership with strategic decision making through the identification and generation of insights and innovative reporting


  • Experience working with sales teams and service teams in an operational capacity
  • Experience managing multiple stakeholders
  • Performance management experience – ability to propose new KPIs based on gaps in performance
  • Experience in Life Sciences industry or related market
  • Cross sector experience of driving performance in contract centres
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.

Additional Information

We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why we offer all kinds of ways to enable you and your loved ones to be well and live well. You can expect;

  • A culture focused on well-being and opportunities for growth and development. We provide a wide range of training opportunities, for both professional and personal development.
  • The freedom to work in a way that works for you, with a focus on maximising productivity and innovation at work whilst reducing environmental impact.
  • A performance-based share plan, inspiring and rewarding our people as we deliver Abcam’s strategy.
  • Attractive and flexible benefits package including 18 weeks full paid maternity leave and 6 weeks full paid paternity leave, increased paid time off accrual over time and much more.

We offer a truly inclusive environment where you can bring your whole self to work. This is underpinned by our Employee Resource Groups (ERGs) and our partnerships with WORK180 (endorsed employer for women) and MyGwork (LGBT+ professional community). All our positions are open as a Job Share, where two talented professionals can share the responsibility of a full time position. You can declare your interest in a job share role within the application form.

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

If you’re interested in this particular role then we’d love to read your application.


You’ve got this!