Company Description
For over 20 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.
We believe that to continue making progress, we need to work together in new ways. We need your own unique perspective as well as this of our people to make an always greater impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly bring progress forward.
Job Description
As a Strategy Manager in the Customer Experience Journey team your role is to provide strategic recommendations to Abcam’s commercial teams which drive short-term improvements and longer-term transformation of customer experiences.
Reporting to the Director of Customer Experience Journey, the role sits in a Commercial Strategy and Customer Insight function within Abcam’s Marketing organisation. You will work closely alongside Marketing, Sales, Service and Digital to make recommendations on strategies which are based in customer, market and competitor intelligence.
This role is ideal for someone who enjoys working in a dynamic growth environment and aspires to be a leader in the life science industry. The role requires someone who is customer-oriented, commercially-minded and able to work cross-functionally to develop and drive strategic recommendations.
Key responsibilities are:
- Work with stakeholders across Marketing, Sales, Service and Digital commercial teams to identify tactical and strategic opportunities for improving, and ultimately transforming, customer experiences
- Work with Consumer Insights and Market Research experts within the team, as well as stakeholders outside the team and org, to commission, execute and analyse primary research to answer questions from, and generate strategic insights for, stakeholders
- Produce comprehensive reports and viewpoints on Abcam’s external market, including strategic recommendations on how and whether to capitalise on new opportunities
- Build expertise on Abcam’s competitors and their approaches to new and adjacent markets through both primary and secondary research
- Create confident, engaging presentations with compelling recommendations to support stakeholders in forming short- and long-term strategies, and empower them to make confident, data-driven decisions
- Work closely with the rest of the team to develop and share compelling insights about Abcam’s customers, competitors and market
Qualifications
Education, Training & Qualifications - Essential
- Minimum BA or BSc in any subject, qualification in a biological sciences discipline is a plus
- Masters or PhD in biological sciences discipline is a plus
- MBA or Marketing Qualification is a plus
Experience – work, research, voluntary, other – Essential
- Proven track record of strong business impact, either with consulting experience or practical experience in relevant areas such as Strategy, Marketing and Commercial
- Demonstrable experience in development and execution of strategic recommendations; able to demonstrate personal impact on stakeholder decisions and projects
- Proven ability to quickly grasp and work with technical or scientific concepts
- Willingness to travel internationally up to 10%
Specific skills & abilities - Essential
- Commercially driven and structured thinker
- Strong customer and customer insight focus
- Strong analytical skills (qualitative and quantitative)
- Strong stakeholder management across all levels of seniority
- Excellent written and oral communication skills
- Excellent organisational/time-management skills with the ability to manage conflicting priorities and expectations
The Person
- Adaptable and personable team player who openly shares both what they know and what they need; adept at both giving and receiving feedback
- Consistently delivers and follows through at pace; reads and responds to situations quickly, changing their approach where needed
- Able to synthesise information quickly and playback clearly
- Works closely with others inside and outside their direct team to define ideal outcomes; results oriented, taking a collaborative approach to developing practical solutions and driving change
- An eager learner who also enjoys helping and coaching others
Additional Information
We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why in addition to market competitive salaries, we offer you a flexible benefits package which is tailored to your unique needs and support your financial, physical and emotional wellbeing. This includes our award-winning share scheme, 18 weeks fully paid maternity leave, 6 weeks fully paid paternity leave as well as highly flexible working and much more. Besides, your development will be integral to your experience here. You will grow alongside other talented minds, in ways you may often find unexpected.
When people come together, incredible things happen. Here you’ll work in a safe environment where you can be who you truly are. We’ll champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community no matter the challenge, ultimately helping solve the world’s most critical diseases. Find out more about Diversity & Inclusion at Abcam.
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