You’ll do more than the expected. You’ll do the unexpected.

The B2B team is a dynamic and fast growing team that looks after multiple products over the whole of the EMEA region. In this role you will assist in the end to end processing of our B2B clients and merchants requests. You will work on requests from our internal & external clients. You will liaise with our colleagues in other areas such as GCP, GPM & GMS. Due to the nature of the role you will need to have an excellent Growth Mindset as well as having a flexible & adaptable approach to your own work. Being part of a multi-functional team you will be working on different tasks and may need to re-prioritize your work according to our business & client’s needs.

Responsibilities include. (But are not limited to):

• Inbound & outbound call handling
• Customer service & maintenance functionality
• Email management
• New accounts processes e.g. client, card & merchant set-ups
• Reconciliation of accounts
• Risk & credit management
• B2B knowledge an advantage

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Requirements:

• Excellent communication skills along with problem solving skills.
• CAS, Globestar, Genesis, Merchant, or TSYS system experience an advantage.
• Microsoft system knowledge an advantage
• Corporate or Merchant experience an advantage.
• The ability to work within tight timeframes.
• Spanish language essential

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com