Don’t just work for a market leading global company. Help grow one.
B35 Senior Manager, Product Development - Strategic Planning & Run
Global Commercial Services (GCS) at American Express is the global leader in providing payments solutions for small, medium, and large businesses. The Business Financing, Payments, and Digital Experiences (BFPD) team sits within GCS and is focused on creating products that are the best choice for our customers.
The Virtual Payments and Travel team within BFPD owns a suite of virtual card capabilities and central bill products that give our commercial customers enhanced security, control, and enriched data for their business payments. We are essential to our commercial clients and Amex, generating more than $17 billion in charge volume annually for GCS.
Our Business Travel Account (BTA) Strategic Planning & Run (SPAR) Team is responsible for working with our stakeholders; Product Management, Travel Partnerships and Account Development teams, to drive the strategic elements of our backlog from business needs through to the developmental build cycle, as well as ensuring the robustness of our existing platform. We work closely with Technologies to create a vision for the platforms and capabilities that underpin our product whilst working alongside the Product Development organisation to deliver best in class solutions.
As part of our team, the Senior Manager, Product Development, will play a key role in the delivery of our roadmap and supporting our business partners and stakeholders as we transform the Business Travel Account (BTA).
This position will work closely with the other Senior Manager and Senior Business Architect on the team to:
- Lead on solutions forum activity, where we translate a broad set of business needs into a planned set of capabilities & features which delivers on outcomes and key OKRs for the programme
- Ensure readiness and prioritisation of our backlog for Agile development cycle whilst collaborating with our Tech and PO colleagues for BTA
- Act as project support or coordinator where BTA SME knowledge is required to ensure the success of specific Compliance or Partnership projects
- Create and maintain relevant collateral to support our stakeholders
- Identify opportunities and provide input on vision, strategy, roadmap, and features being developed by BTA Product Development teams
We are looking for a colleague who can work pragmatically within real-world constraints and solve business and process challenges within a cross-functional, collaborative work environment. The position will report to the Director – BTA SPAR team
The team member will be based in Burgess Hill, West Sussex, UK.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Amex Flex
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Required skills
- Experience of leading programmes of work in an environment which requires a high degree of stakeholder coordination and alignment
- Effectively manage priorities, deliverables, and timelines with little need for escalation
- Experience working across a number of teams to diagnose issues, identify needs and establish solutions to address OKRs
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
- Demonstrate a broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities in GCS
- Comfortable with change in priorities and shaping outcomes
- A knowledge of the business travel industry with an understanding of the travel distribution ecosystem, esp. Travel Management Companies, Global Distribution Systems, Online Booking Platforms an advantage
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com.