You won’t just help customers. You’ll help YOUR customers.

Being part of the Welcome To American Express Team within MSN is an exciting opportunity as you will add value to our brand by welcoming our new UK merchants and ensuring they are able to transact with American Express.

You will be an essential part for our strategy to improve coverage across the UK and deliver exceptional customer service and be responsible for performing outbound welcome calls to new merchants.

Making sure that we have captured all the vital information during the onboarding process, informing our merchant customers of the tools and marketing campaign American Express offers to support their businesses and supports the activation of their terminals.

You will be the very first interaction for merchant with MSN and we want to make sure that we provide the best experience to our customers.

At American Express, we continue to support the building of meaningful and rewarding careers of all our 60,000 diverse colleagues globally and offer outstanding benefits such as:

We provide childcare vouchers - The Government’s Tax-Free Childcare

Scheme has replaced the Childcare Vouchers scheme. It could save you

up to £2,000 a year, per child, on childcare.

Hybrid working - You will work in a hybrid model consisting of virtual

and in the office working each week

Annual holiday - Your annual holiday entitlement is based on your band

level and length of service with us, but all colleagues are required to

take a minimum of 28 days paid holiday which includes eight public

holidays.

Cycle to work - The Government sponsored Cycle2Work scheme is a

great way for you to save money on a bicycle and related safety

equipment for the purpose of cycling to work. Simply choose a new

bicycle and equipment up to the value of £1,000 and submit your

choices in FYB Flex UK. You will receive a voucher to buy the bike and

accessories that you will lease from us for a 12-month period.

Repayments are made via Salary Sacrifice

Smart saving benefit – a portal that can support you with your savings

and help you reach your financial goals (app called Nudge)

Pension scheme - All colleagues will receive a core 7% contribution paid

by American Express and you will pay a 3% contribution.

Life Assurance - Should you pass away while employed by American

Express, you can have peace of mind that your nominated beneficiaries

would receive a payment of four times your basic annual salary. This is

to ensure they are financially taken care of.

Critical illness insurance

Income protection

Smart spending app – discount prices from retailers including: Boots,

B&Q, Debenhams, IKEA, Marks & Spencer, Sainsburys, and many more.

Healthy living hub – Based in our offices you will have the opportunity

to book any of the below that are relevant to you;

• Onsite GP

• Nurse

• Core health checks

• Physiotherapy

• Onsite CBT and Counselling

• Nutritionist

• Gym and exercise classes

• Digital Health Kiosks

• Emotional Wellbeing Therapist

• Smoking cessation

Dental cover - With Dental Cover you can make sure your teeth are

looked after properly while keeping the cost down. All colleagues will

receive level 2 single cover as a core company funded benefit.

Private health care

Onsite health checks –

• Biometric check

• Emotional Wellbeing check

• Posture checks

• Healthy Weight check

• External health checks such as Generic cancer screening,

mammograms etc.

Virtual GP – you can book appointments if you are not feeling well via

an app provided through private health.

We also use an internal platform where you can request the following;

• Choose the benefits that are right for you, your partner and family

• Check the impact of your benefit selections on your take home pay

before you commit to them

• Find out more about all the For Your Benefit UK programmes

• View the value of the benefits you receive from American Express and

understand how they can support you through all stages of life

• Access a huge number of discounted products and services via the Smart Spending portal (app which gives you discounts)

Key responsibilities:

• Running a workflow in line with departmental and individual goals and to departmental quality standards.

• Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing our Customer First servicing ethos.

• Outbound calling to recently acquired merchant to check that they are promoting Amex acceptance.

• Support terminal activation by performing a terminal test or advising merchant on activation steps.

• Proactively offer merchant customers a better experience, e.g. drive to digital, campaign awareness etc.

• Suggest new ways to improve processes and customer care.

• Represent the MSN brand by welcoming and providing exemplary customer service.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Location: 1 John Street, Brighton – Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Preferred skills:

• Merchant/Customer servicing experience preferred.

• Excellent communication skills.

• Proactive approach and can-do attitude.

• Ability to handle objections and promote customer first ethos.

• Highly organized.

• Personal pride in driving results and achieving daily targets.

• Fluent in English - Have excellent verbal & written communication skills.

• Ability to work in a fast-paced metric driven environment with proficient multitasking skills

• Reliability - Your team members can count upon you.

• Capacity to thrive under New Way Of Working

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com