Customer Service Representative (Collections) - Dutch speaker

American Express

Location: Brighton and Hove

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

You’ll do more than the expected. You’ll do the unexpected.

The Collections Specialist position is responsible for providing operational support those results in optimizing the Collection performance of the Cancelled Collections portfolios. The required support is provided to external vendors and internal business partners. The position is required to complete tasks, timely and accurately which ensure compliance with internal policies and procedures. Completion of the tasks will also ensure compliance to external requirements, such as Sarbanes Oxley and local laws.

Responsibilities include:

  • Process manual work lists referral and closure according to operation guidelines
  • Process Credit balance in cancelled derogatory accounts
  • Provides accurate and timely response to Internal Amex, outside agencies inquiries, cancelled card members and Debt Purchaser via email
  • Responds to all incoming correspondence as outlined in the operation guidelines
  • Investigate, identify root of the issue, and provide recommendations of solutions and/or feedback to requesting party
  • Prepare and send correspondence to card members as required
  • Update financial adjustments accurately within designated timeframes to the correct ledgers
  • Understand and follow the market specific (local law) requirements in each case handling
  • Understand and comply with all Sarbanes Oxley testing requirements; for example, work list penetration timeliness, accelerated write accuracy and timeliness and agency invoice payment processing requirements
  • Achieve an accuracy score of 96% or greater through the Quality Assurance assessment process each month
  • Upon request, action other collections related tasks and projects as and when required

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Required skills:

  • Language capability as detailed & office experience
  • Analytical, strong organizational skills & a focus on attention to detail
  • Able to make sound decisions effectively and promptly with minimum supervision
  • Good self-discipline, able to work to deadlines and handle multiple tasks
  • Ability to work across multiple cultures and commercial environments
  • Willingness to learn new skills & expand knowledge
  • A positive attitude to change, strong can-do attitude, a willingness to move between roles & a strong team player
  • Currently using the CLIC System regarding processing work volumes and a knowledge of how to create CLIC volumes via Manual and BULK Upload creation would be an advantage

Our Team Services the following Markets

  • Austria, Belgium, France, Finland, Germany, Italy, Netherlands, Norway, Spain, Sweden & UK

Languages Required

  • Fluent (both verbal & written) in the following two languages: English & Dutch
  • It would also be beneficial to understand the Swedish language (both verbal & written) but not essential

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on

You’ve got this!