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Product Manager - Global Accounts Receivable

American Express

Location: Greater London

Job Type: Full time


You’ll do more than the expected. You’ll do the unexpected.

The Global Accounts Receivables team is part of the Enterprise Platforms Center of Excellence (COE), the team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also responsible for enhancing customer experience through development and enhancement of AR capabilities.

The Global AR Software Product Management team is looking for a talented and driven software Product Owner to lead the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets. In this role, you will be part of a team that is responsible for driving the vision and execution from gathering requirements through implementation and optimization. You will collaborate with business leaders and partners to shape and translate a software product vision and you will lead designers and engineers to deliver user experiences, operational processes and supporting technology assets.

Key Responsibilties:

  • Prioritize development of the software product in alignment with business objectives
  • Ensure owned Software Product/Capability Areas and platforms are well controlled and have a defined roadmap to improve time to market, reduce operational risk, and create business value
  • Translate software product roadmap into minimum viable product iterations
  • Create well-defined features/user stories and acceptance criteria
  • Quickly become an expert in the problem space – relying on relationships with SMEs to ensure development are fully informed
  • Understand and apply new trends and competitive best practices into requirements/user stories
  • Partner with international AR peers to drive capability globalization and market adoption of platform capabilities where appropriate
  • Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements
  • Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions
  • Ensure that the appropriate tracking and reporting is in place to track performance post launch in order to evaluate future investment
  • Enable analytics drive decision making. Produce ROI analyses and optimization recommendations for roadmap
  • Identify risks, challenges, opportunities and business integration needs
  • Review existing products and workflows for modernization opportunities
  • Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement
  • Champion, support and implement agile principles

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications:

  • University Degree required or comparable experience in computer science, engineering or a related technical discipline
  • Significant experience in Software Product Management, Business Analysis or Product Ownership
  • A good balance of technical knowledge and business acumen
  • Experience with a Bank Accounts Receivable, Credit, Lending, Payment Products preferred
  • Problem solving, organizational and analytical skills
  • Quick learner and driven to learn new functionality
  • Ability to decompose abstract information into meaningful and detailed business features
  • Ability to separate technology requirements and constraints from core business value
  • Customer first mindset
  • Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality
  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Strong written & verbal communication
  • Experience with BDD, scaled agile, and scrum software development methodologies
  • Project management skills; ability to prioritize and complete tasks
  • Ability to manage scope against team capacity
  • Ability to think creatively
  • Familiarity with one or more programming languages and software architecture patterns preferred

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on