Don’t just work for a market leading global company. Help grow one.

We are looking to hire a Senior Manager of Global Insights & Strategy within the Global Commercial Services (GCS) International division at American Express. GCS is the global leader in providing payments, expense management, and financing solutions for businesses. The GCS The GCS Global Office of Strategic Revenue is charged with defining the long-term B2B objectives, setting businesses priorities, and driving growth for Small, Medium Enterprises (SME) and Large, Global Enterprises (L&G) by partnering with local market teams. This team works closely centrally and locally with American Express’s merchant and network businesses to execute the aforementioned.

GCS employs more than 2,500 colleagues, located in more than 25 offices around the world.

This role will centrally own global analytics capabilities around market & payment trend insights for L&G and SME segments and to establish and develop strategy rooted in data rationale. This role will also serve as a centralized representation of the GCS business to engage with our key stakeholders in GCS as well as Global Merchant & Network Services (GMNS) to define prioritization of needs based on market insights and build a consolidated business case when required. This individual will report to the Director of Global Strategy & Execution in providing important awareness around market nuances, payment systems, emerging trends and players.

Key Responsibilities:

• Establish and develop global strategy based on market insights to identify opportunities to maximize our B2B volumes profitably
• Analyze individual market payment systems, nuances and metrics to determine drivers generating momentum and key pain points hindering growth to provide strategic direction to the GCS and GMNS business as well as key partners (i.e. Product, Marketing, Pricing)
• Serve as a centralised representation of the GCS business to engage with key partners (i.e. GMNS, Product, Marketing, Risk) to define prioritisation of needs & build a consolidated business case for funding asks when required
• Develop presentations and points of view summaries as required to support enhanced decision making, telling a data driven narrative, presenting analysis of factual baselined data and turning data into focused management information
• Work in close collaboration with B2B Marketing teams to provide & present actionable insights to help drive marketing opportunities
• Enable the team to challenge metrics and targets with the help of external benchmarking data
• Critically analyze prioritization efforts across net-new, cross-sell, and cross-market sales expansion opportunities
• Work in close partnership with the Data Analytics team to develop innovative, customized and automated business insights solutions in the long term

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex - #LI-Hybrid

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• External perspective/good understanding of payment systems, competitive landscape & emerging technologies
• Extensive experience in the Commercial/B2B space essential
• Outstanding analytical and strategic skill set, with proven ability to synthesize complex inputs into clear recommendations
• The ability to thrive in fast-paced environments while being flexible and able to handle rapidly changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle
• Strong appreciation for the strategy, underpinned with prior experience in delivering strategic projects
• Knowledge of SQL, databases, and basic automation techniques (e.g., dashboards, automating custom reports, materializing tables)
• Fluency with visualization tools (Tableau, QlikView, Power BI, etc.) a huge plus
• Ability to construct and test business cases and influence senior leaders across a variety of disciplines
• High degree of independent leadership, critical thinking, communication, accountability, analytical and teamwork skills
• Familiarity with financial statements (income statement, balance sheet, cash flows statement)
• Open to challenging stakeholders with a data-driven viewpoint when appropriate to do so
• Superior relationship and influence management skills working with internal stakeholders at all levels.
• Adaptable interpersonal skills, high energy, and a proven team-first mentality
• University degree or equivalent experience

Why American Express? #LI-Hybrid

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person’s age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com.