You’ll do more than the expected. You’ll do the unexpected.

The KYC Customer Care Professional will be responsible for engaging with American Express Merchants / Consumers via all types of written & verbal communication in order to obtain crucial Due Diligence Documents.

Know Your Customer is a key initiative for CFN/GCG and the role requires excellent organisational skills, an ability to analyse customer documents and question documents based on this skill, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference. This role has no language requirements and is UK based. It includes calls to merchants / cardmembers as part of in the process. A call which is scripted and in line with compliance requirements. Attention to detail is critical as part of this process and following the laid out process is critical. As part of our KYC team you will play a key part in ensuring that we maintain correct and accurate documents and information from our merchants / cardmembers and remain compliant according to all AML directives.

Merchant KYC are EMEA Enterprise initiatives which requires interaction with both internal and external partners. A good understanding of a regulated role would be preferred.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Minimum Qualifications:

• Demonstrate history of good customer service
• Excellent Written skills – Email and Letter
• Experience in dealing with customers over the phone
• Proactive, helpful attitude
• Ability to work to daily, weekly and monthly targets and productivity goals
• Good understanding of merchant / consumer business preferred but not vital
• Strong communication skills including excellent written and verbal
• A desire to develop with a clear development plan in place
• Ability to deliver within the framework of Relationship Care principals
• Ability to analyse data
• Strong Attention to detail
• Strong team player
• Strong language skills

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com.