The Global Merchant & Network Services (GMNS) Pricing team is responsible for the single largest source of American Express’ revenue; Merchant Discount Revenue. The team uses Merchant Pricing to promote acceptance and grow coverage, to increase merchant satisfaction, and drive revenue and profit growth. This business subsists through customer-centric pricing principles, dynamic pricing architecture and innovative pricing solutions.

The Director GMNS Pricing – Global Pricing Strategy is responsible for leading the pricing analysis and strategy for merchants in GCG, Aggregators and B2B segments. The Director is also responsible for leading important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for profitable charge volume and merchant expansion; crucial to the strength of our business. The successful candidate will report to the Vice President of Global Merchant Pricing in Europe and will be based in London.

This role has significant exposure to senior leaders across GMNS and the Blue Box. The Director should be a dynamic individual who has strong critical thinking, superior analytical skills, experienced in team management, and has the right ambition to inspire change.

Job Responsibilities

• Manage a team of four Managers to deliver impactful pricing solutions for merchants in GCG, Aggregators and B2B segments.
• Develop pricing strategies based on quantitative data analysis and provide recommendations to secure key financial acceptance terms in negotiations, such as pricing terms, value exchange levers, and trade-offs.
• Oversee and evaluate deal proposals for various merchant pricing scenarios, model P&L impacts, and perform sensitivity analysis to mitigate risk.
• Liaise directly with merchants to explain Amex pricing philosophy, premium to competitor bank card rates, industry pricing, and pricing proposals – lead discussions and negotiations as appropriate.
• Contribute to ongoing partnerships with merchants by exhibiting knowledge of industry and merchant-specific opportunities and challenges.
• Build relationships across GCG, aggregators and B2B client management teams to ensure goal achievement and facilitate business decisions.
• Drive pricing integrity and accuracy in merchant agreements; work closely with CLM and Operations to ensure all pricing terms are properly captured in internal platforms.