The Global Merchant & Network Services (GMNS) Pricing team is responsible for the single largest source of American Express’ revenue; Merchant Discount Revenue. The team uses Merchant Pricing to promote acceptance and grow coverage, to increase merchant satisfaction, and drive revenue and profit growth. This business subsists through customer-centric pricing principles, dynamic pricing architecture and innovative pricing solutions.

The Director GMNS Pricing – Global Pricing Strategy is responsible for leading the pricing analysis and strategy for merchants in GCG, Aggregators and B2B segments. The Director is also responsible for leading important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for profitable charge volume and merchant expansion; crucial to the strength of our business. The successful candidate will report to the Vice President of Global Merchant Pricing in Europe and will be based in London.

This role has significant exposure to senior leaders across GMNS and the Blue Box. The Director should be a dynamic individual who has strong critical thinking, superior analytical skills, experienced in team management, and has the right ambition to inspire change.

Job Responsibilities

• Manage a team of four Managers to deliver impactful pricing solutions for merchants in GCG, Aggregators and B2B segments.
• Develop pricing strategies based on quantitative data analysis and provide recommendations to secure key financial acceptance terms in negotiations, such as pricing terms, value exchange levers, and trade-offs.
• Oversee and evaluate deal proposals for various merchant pricing scenarios, model P&L impacts, and perform sensitivity analysis to mitigate risk.
• Liaise directly with merchants to explain Amex pricing philosophy, premium to competitor bank card rates, industry pricing, and pricing proposals – lead discussions and negotiations as appropriate.
• Contribute to ongoing partnerships with merchants by exhibiting knowledge of industry and merchant-specific opportunities and challenges.
• Build relationships across GCG, aggregators and B2B client management teams to ensure goal achievement and facilitate business decisions.
• Drive pricing integrity and accuracy in merchant agreements; work closely with CLM and Operations to ensure all pricing terms are properly captured in internal platforms.
• Contribute to the ongoing development of an infrastructure by finding opportunities for sharing best business practices, streamlining implementation of contract/payment terms, and other internal processes.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• Consistent, strong contributor and proven people leader with exceptional references from former leaders and team members
• Strategic and inspiring leader with the ability to work through unstructured problems and develop clear action plans
• Strong analytical skills; demonstrated ability to develop sophisticated financial models valuable insights from large amounts of financial data
• Strong relationship management and collaboration skills with the ability to influence others in situations where there may be different goals
• Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented
• Ability to excel in a fast-paced, dynamic team environment, which places a premium on getting results
• Creative problem solver who is willing to question traditional ways of doing things and develop innovative approaches to old challenges
• Strong project management skills with full ownership from analysis through to implementation
• Passionate focus on the customer; demonstrated desire to understand and solve for customer needs and difficulties
• Demonstrated ability to handle multiple requests and prioritize accordingly
• Capacity to remain calm and flexible under pressure

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com.