2023 Customer Service & Business Strategy MBA Summer Internship

American Express

Location: Brighton and Hove

Job Type: Full time


The Global Servicing Group (GSG), and Travel & Lifestyle Services (TLS) are two of our company’s largest divisions, making up over 50% of the American Express business, with employees in 25 countries across the world.

GSG delivers outstanding customer care to card members, corporate clients, and merchants around the world, while providing premier fraud protection and driving revenue growth for the company.

TLS serves American Express Global Card Members with a full range of travel and lifestyle support, from trip planning and booking, to improving the broader travel experience and procuring premium experiences. This could be seats at the chef’s table to planning a wedding ceremony that includes a private helicopter tour into the Grand Canyon!

Our service is an award-winning driven differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining outstanding talent is what makes us stand out as an employer of choice.

If you’re passionate about making an organization run more smoothly and efficiently, Customer Service and Business Strategy at American Express could be an ideal opportunity for you. Depending on your background and interests, you could be involved in conducting systems and efficiency analysis, implementing cost control measures that help improve the services we deliver to customers or shaping the future servicing strategy for various American Express products.

What type of work can you expect to do in Customer Service and Business Strategy at American Express?

  • Evaluate global processes and systems for opportunities to reengineer and transform our business operations

  • Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes

  • Leverage project management skills and principles to keep projects on schedule, within budget, and on time

  • Analyse data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results

  • Present your project to senior leaders in our organization

Talent Attributes & Skills/Experience Needed

  • Effective interpersonal skills – ability to collaborate and be a great teammate

  • Excellent communicators – with the ability to explain complex concepts in a simple and easy to understand manner

  • Strong problem solvers and project managers

  • Background and interest in both qualitative and quantitative analysis

  • Demonstrated curiosity about Strategy/General Management

  • Experience applying Agile/project methodologies is a bonus

Educational Requirements

  • Currently enrolled in an MBA programme with a graduation date between December 2022 and July 2024

Location: Brighton

About AMEX

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

Join #TeamAmex and let’s lead the way together.

Apply now!

In order for your application to be considered, please complete the below steps:

1.Click on the link below and select “Apply Now”

2. Create a new username and password

3. Complete and submit your application (CV and Cover Letter)

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Campus Recruitment Team on ask.campus.emea@aexp.com

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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