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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks serving Card Members across 23 markets. The Travel & Lifestyle Services (TLS) business provides exclusive access to best-in-class travel and lifestyle programs and benefits, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel.

TLS set the standard for luxury travel programs, and we have been innovating and evolving our programs, benefits, and offerings ever since to drive value for our customers and deepen their relationship with the American Express brand. In partnership with 1000+ best-in-class travel suppliers, TLS delivers unparalleled travel benefits to premium card members; optimizing the delivery of products and services through different channels, including our customer contact centers, market specific travel websites and evolving digital solutions.

With a deep understanding of our customers’ needs and a pulse on evolving travel trends and innovation in the international markets, the Global Strategic Partnerships and Marketing (GPM) organization is shaping the future of travel and transforming the value proposition of TLS travel benefits to maintain our strength in the leisure travel industry. GPM leads negotiations with travel supplier partners to provide premium Card Members access to a trusted network of carefully curated brands and exclusive benefits. We reciprocate for our supplier partners through a disciplined, data-driven marketing strategy designed to increase customer engagement and revenue growth for strategic partners and for TLS.

Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role?

The Regional Travel Partner Manager will report to the Director of International Partnerships, and is responsible for expanding centralised air programs and driving new opportunity for TLS. You will deliver air revenue targets, and create local value for air, and champion regional inventory. You will work with regional markets to understand their needs and drive local market requirements.

Strong Industry and market knowledge and demonstration of strong relationship and negotiation skills will be required to deliver best in class customer benefits whilst driving incremental commercial benefits to TLS.

• Drives engagement in TLS, being innovative to maintain TLS’ competitive position and partnering with internal stakeholders to enhance customer experience.
• Support the Global TLS Strategy to drive education and engagement in global programs across all platforms.
• Provide market intelligence to support regional and local deal negotiations balancing commercial terms for TLS and delivering customer value.
• Manages implementation of new deals, and renewals of multiyear deals, and the connected associated tasks.
• Drives supplier engagement through strong account management skills.
  

In collaboration with TLS Supplier Relationships Team, additional responsibilities may include:

• Supporting the planning and delivery of partner training and dedicated Travel Training/ Partner events.
• Manage the external partner relationship and needs against internal requirements and education.
• Managing ad hoc partner activity such as card member limited offers.
• Experienced product/ benefit and account manager with expert knowledge of the luxury travel industry (Air) and or (Hotel).
• Flexibility and “Openness” to Change – the need to readily adapt to change and new demands of the TLS business by taking on and owning additional responsibility, often with conflicting deadlines .
• Supporting the wider team in Ad-hoc projects.
  

Minimum Qualifications:

• Strong customer orientation, able to understand & interpret premium customers' needs
• High Level of motivation and ability to work under own initiative, specifically able to work across multiple time zones, with an entrepreneurial mindset.
• Analytical – Able to read and analyse data, and make recommendations to internal and external stakeholders, driving card holder engagement.
• Innovative and creative thinker, prepared to challenge status quo and find creative solutions to problems.
• Ability to communicate across business units and influence others both internally & externally.
• Experience in airline negotiations is desirable.
• Experience in managing complex stakeholder management, and be able to demonstrate dealing with difficult scenarios, and building multilevel relationships within the partners business.
• Extremely thorough with a high level of attention to detail.
• Advanced knowledge in Microsoft Word, Excel, and PowerPoint.
• Excellent communication, analytical, and presentation skills (both written and oral).
• Knowledge of GDS and airline revenue management desirable.
• Proficiency in Spanish/German/French desirable.
• Requirement to travel as per business needs.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com