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Senior Product Designer

American Express

Location: Greater London

Job Type: Full time


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

At American Express, we’re on a mission to build new ways to connect with our customers that are meaningful and relevant. The Enterprise Digital & Data Solutions team is responsible for leading the development of all core products and services across all digital channels. We partner closely with colleagues across the company to design and build experiences that globally drive value for our customers. Our goal is to build superb, branded journeys, that drive outstanding digital experiences that adhere to our high standards for accessibility and inclusion.

Loyalty & Guest is a small team but has significant impact, we oversee and support design for Membership Rewards & Benefits, Amex Guest Homepage (Prospect and Card Members) experiences for our Card Members. The team sits within a larger design group of 100+ talented Product Designers, UX Writers, Researchers, Data Analyst and design operations and work hip to hip with our Product Partners. Loyalty & Guest's primary goal is to improve continuity and cohesion across the end-to-end digital experiences and tools for our customers to manage their loyalty programs and benefits they get access to through their membership with American Express. Within this space, the focus areas are Vision, Strategy, Experience, Patterns and Tools.

As a Senior Product Designer, you will serve as a conduit between strategy and execution. You will help establish a shared vision, define holistic user experiences, build adaptive experiences, design frameworks, support optimizing processes, support building and identify/help drive consistent design patterns and experiences across our web products.

The ideal candidate has strong design and critical thinking skills, with solid experience and practice in visual design, they can zoom out to understand the big picture and zoom in to identify effective ways of improving the whole. To succeed in this role, the Product Designer must have the ability to capture and present complex ideas in simple ways.

How will you make an impact in this role?

  • Manage and mentor an Associate Designer
  • Support and mentor Junior Designers across the team
  • Elevate the overall quality of UX/UI design of the digital experiences for core journeys and products within the Amex Membership Loyalty Program
  • Deliver ideation and prototypes in both hi- and lo-fidelity, using pen & paper and digital tools
  • Cross functional, cross disciplinary collaboration with product, content writing, research and engineering
  • Own the end-to-end strategy and delivery of complex workstreams within the portfolio, using UX frameworks and methodologies to capture and consolidate ideas into a clear and tangible experience strategy
  • Partner with research and analytics teams to validate ideas and concepts
  • Identify and document design patterns and contribute to the advancement our enterprise design system
  • Support team with stakeholder management and presentation
  • Champion coherence, connectedness, and continuity of the end-to-end experiences

Minimum Qualifications:

  • 5+ years UX/Product Design Experience
  • Demonstrate experience solving for large scale, complex projects with moving parts such as interconnected journeys or similar
  • Experience presenting complex concepts and ideas clearly and concisely
  • Experience consulting across multiple projects, teams, or organizations
  • Strong design portfolio demonstrating visual design skills & knowledge for accessibility, responsive and adaptive web design
  • Demonstrate comfort with ambiguity and ability to form structure where there is none
  • Experience with identifying and documenting design patterns
  • Experience running UX Workshop a plus
  • Experience working in a heavily regulated industry (financial services preferred) a plus
  • Role will be based out of London, UK and will be hybrid in-office and virtual in accordance with Amex Flex enterprise policy Fully virtual employees will not be considered
  • Must be eligible to work in the UK
  • Experience using tools including Airtable, Mural, Confluence, Sketch, Figma, InVision, Excel, Powerpoint

What's in it for you?

  • A flexible hybrid work schedule
  • Competitive vacation package
  • A complete benefit option suite (Health, dental, vision, retirement program, commuter and well-being benefits). à UK benefits?
  • Employee discounts (Entertainment, shopping, museums and more!)
  • Parental leave
  • A community of designers and design leaders with a culture of collaboration and continuous learning
  • A design leader that will help you develop a personal development plan and help you navigate your career as a designer

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on