You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express’ Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies and large corporations around the world.

Within GCS, the Global and US Large Enterprises (G&L) organization is focused on acquiring and developing relationships with our largest corporate customers. AXP’s value proposition to this segment includes industry-leading T&E program management solutions (e.g. corporate travel cards, central billing solutions) but also a growing set of business-to-business payment products to help companies manage their spending while realizing cost savings, process control, and cash flow management improvements.

The constantly evolving corporate travel and supplier payment landscape creates an imperative to redefine what it means to be critical to our customers. As a result, the mission of the Strategy & Transformation team is to drive forward an ambitious transformation journey in the G&L segment that ensures our medium-term position is future-proofed and establishes a platform for sustainable revenue growth.

Within this team, the Director of the Global Center of Excellence (COE) & Global Client Group (GCG) Program Management will lead the various global initiatives to protect and grow AXP profitability and deliver increased customer engagement & retention.

Key Responsibilities

• Ongoing Client assessment

• Own the G&L portfolio roadmap from definition through to global delivery

• Ensure hundreds of Client Management and Sales colleagues are properly trained

• Define the overall client experience including value proposition, pricing, product, operations, etc.

• Lead and develop a hard-working team

Minimum Qualifications

• Possess outstanding project management skills including organization, attention to detail, and the ability to operate independently

• Outstanding analytical and problem-solving skills, with proven ability to synthesize complex inputs into clear tangible recommendations

• Exceptional communication skills – both written and verbal – with comfort presenting to executive audiences and synthesizing complex information into concise communications

• Track record of outstanding people leadership skills and focus on developing strong talent

• 7+ years of related experience

• Bachelor's degree

Preferred Qualifications

• Courageous leader with a track-record of getting results through influencing management and building strong relationships

• Strong collaborator that can navigate a large group partners seamlessly

• Self-starter attitude with excellent time management, ability to multi-task and prioritize under pressure

• Comfortable adapting to changing needs, ability to work in a fast-paced environment, and still have fun

• MBA and/or experience in project management, leading PMO teams, strongly preferred

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com