Senior Manager - Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you’re approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences.

This is the kind of experience you’ll be working towards as part of our team - owning part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity

How will you make an impact in this role?

• Understand and represent user needs, both customers and internal teams
• Collaborate with local market teams to stay on top of market developments and the competition
• Analyze data for insights into customer usage and behaviour to drive the product strategy and roadmap
• Prioritize product features and capabilities
• Partner with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration
• Oversee the delivery of product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams
• Lead and coach a small team of 1 to 2 product owners responsible for the product delivery

To be successful, you have:

• 5+ years’ experience of product management shipping features that delight customers and users. If you’re passionate about technology improving lives and have go-to-market or other highly relevant experiences and looking for a career change we’re happy to consider your application
• Excellent written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap
• Strong collaboration & relationship skills – we are relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualise your insights are essential to achieving the best outcomes
• Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working with analytics, business development, communications/PR, marketing, and third-party distribution partners
• The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesn't end with your job description
• Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com