You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Outsourced Programme Administrator role provides incumbents with an excellent opportunity to work within the Global Servicing Group segment combining relationship management and operational activity. The concept behind the role is outsourcing of Program Administrator’s functions to American Express; driving entrenchment and value of AXP Corporate program.

The OPA will work alongside and support the Account Management team in retaining the existing relationship with a dedicated Global Account through best in class servicing. This role is the perfect opportunity for someone who is looking to move to a dynamic organisation and learn about the commercial side of our business.

How will you make an impact in this role?

Core responsibilities include card program servicing & employee support. Specific role definition will be driven by client requirement, but familiar tasks and responsibilities include:

• Centralized point of contact for new applications including urgent card requests and reinstatements
• Audit controls e.g. cancellations, employee data reviews administration accesses
• Supporting maintenance of regional reference documents and client intranet sites
• Deliver exceptional servicing/support to clients regional PA’s and Program Owners.
• Manage delinquencies e.g. facilitate e-dunning to card members through client emails and collection activities
• Escalation support for card member queries
• Provide administrative support and consultation in partnership with Account Manager e.g. limit /hierarchy reviews

Minimum Qualifications:

• Previous commercial experience would be beneficial
• Strong knowledge of the American Express Corporate Card business is essential
• High motivation and resilience levels, with proven track record to work both independently and partner across multiple business groups
• Self-motivated with strong time management skills
• Excellent communication skills (written and oral) with high attention to detail
• Strong Office skills
• Technical and operational background on commercial services - with proven track record
• Strong organisational and prioritisation skills critical
• Build relationships with decision makers and influencers with the client. Adopting a consultative approach when defining best solutions for client

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com