You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
International Insurance is a key driver of Pre-tax Income for all countries outside US working with insurance companies to offer highly valued insurances to Cardmembers across the proprietary markets. It drives the cost-efficient provision of No Additional Charge (NAC) insurances to Cardmembers across international markets. Additionally, The International Central Insurance Team partners with market teams and is responsible for driving Product and Distribution Strategy, structuring, leading Proprietary NAC insurance portfolios, Risk Financing/Reinsurance, and the Insurance Control Environment.
The VP role will lead the Insurance business, drive a strong and effective control environment, working closely between functional compliance, operational excellence groups and the local markets teams; champion the digital transformation of insurance acquisition and customer service and build a long-term profitable growth strategy for insurance revenues through insurance commissions and reinsurance.
In addition, the VP role will take the lead in handling the Fee and NAC portfolios and driving the quality of services provided by third party insurance partners. The successful candidate will lead a sizeable team.
Quality Assurance
Quality Assurance is the foundation of our function, ensuring that our sales practices are robust and compliant to international and market local regulations, living up to AMEX standards and that our partners are providing excellent service to our Cardmembers.
Products & Services
Our Product and Service portfolio strategy is focused on digital first acquisition, consistent digital servicing, a refocus on controlling costs post Covid and further de-risking of low value portfolios.
- Lead/ create the framework for all new product development, product, partner and channel changes and low value product discontinuation.
- Product Implementation: Working with local markets, insurance partners and central team to understand the product proposition, select the insurance partner and support pricing and implementation discussions.
- Lead/ Improve processes designed to improve financial performance of Fee and Non additional charge portfolios
Marketing & Communications
We have invested substantially in our digital first assets across the Fee and Non additional business and an effective marketing strategy to build awareness, engagement, fee sales conversions and NAC service usage is critical. Internal colleague communication is key to maintaining the insurance community and building support across the wider business.
Analytics & Insights
Analytics across Fee and NAC insurance is a key foundation for understanding how our business is performing, changes we can make to improve performance and how changes in the Card business will affect us. Analytics is critical to management of reinsurance and building the Amexco portfolio in a secure way.
- Financial Reporting & Business Intelligence
- Reinsurance & Portfolio Risk Assessment
- Tests and risk management
Partner Management
Insurance is a relationship business working closely with internal colleagues and teams as well as third party insurers and service providers and our active engagement with these partners is critical to the success of the business.
The ideal candidate will have experience in:
- Strong Strategic thinker capable of solving challenges associated with a business.
- Proven experience in underwriting, preferable in insurance and risk management
- Desired experience in bancassurance
- Superior relationship building skills across a diverse network & strong experience in exerting influence over a broad group of internal and external partners.
- Keeping a diverse team motivated, monitoring workload, morale and satisfaction to drive high performance
- Exceptional end-to-end project management skills, with demonstrable ability to deliver multiple tasks effectively & to an exceptional standard.
- Strong problem solving skills, capable of analysis & fact finding for decision making
- Compelling and impactful communicator particularly within the team and to senior management of partners
Key Competencies:
- Builds and Leverages Relationships
- Builds Diverse Talent
- Communicates Effectively
- Drives Results
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.