You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant.
How will you make an impact in this role?
- Delight our Premium Card Members with unforgettable travel experiences
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
- Research, plan, and carry out personalized travel & Lifestyle experiences, through booking domestic and international flights, car and/or hotel travel arrangements and lifestyle events
- Communicate new and existing product offerings and value propositions relevant to the Card Member
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Minimum Qualifications:
- Shown ability to provide premium customer service, ideally in a call center environment
- Experience servicing customers ideally in hospitality, concierge/lifestyle servicing, high-end customer service or sales roles
- Basic geography knowledge with ability to locate continents and travel destinations worldwide
- Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and be an optimistic teammate