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Director, Product Marketing & Partner Training, GNS

Greater London
Full time
Posted
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American Express
Banking, investment & finance
10,001+ employees
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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together. Make your mark on one of the most iconic global brands.

Global Network Services (GNS) is the organization responsible for driving scale and coverage for American Express across the globe. The Global Product and Marketing team in GNS is responsible for igniting partner growth and expanding our brand relevance globally by harnessing the strengths of American Express to deliver innovative and impactful product and marketing solutions for partners.

The Director of Product Marketing & Partner Training will be responsible for 1) driving the development and execution of product marketing strategies for priority payment products and capabilities, and 2) overseeing the strategy and development of impactful messaging, marketing resources and training for our Network Partners (Issuers and Acquirers).

The ideal candidate is a tenured, intellectually curious, and forward-thinking product marketer, who is adept at building marketing and training strategies, and connecting the dots across teams. Essential to this role is a passion for learning new products and technologies, defining compelling value propositions and messaging, resourcefulness to deliver on goals, agility, a strong work ethic and demonstrated personal excellence.

How will you make an impact in this role?

  • Lead, develop, and inspire a team of 4 product marketing and training professionals.
  • Define what winning looks like by working with cross-functional leaders and stakeholders across the enterprise to develop and deliver the product marketing strategy for a variety of payment products and capabilities
  • Collaborate with the product management, field teams, business development, global brand team, legal and others to create differentiated product value propositions, positioning, and messaging, and oversee the creation of high-quality marketing and sales tools to delight our customers
  • Lead with an external perspective by staying abreast of the latest trends in the payments industry and competitor messaging and marketing techniques
  • Lead the strategy for and development of innovative, integrated learning solutions by managing key stakeholder relationships to identify training needs and priorities.

Minimum Qualifications:

  • Significant experience in related B2B product marketing experience
  • A track record of success leading and motivating teams
  • An enthusiastic and highly motivated self-starter, who is comfortable with turning ideas into action, and excited about new payment technologies
  • Awareness of latest B2B marketing trends and techniques and tactics
  • Ability to form and influence relationships across a matrix environment to successfully gain buy in and drive strategy and projects forward
  • Excellent communication and influencing skills
  • Ability and desire to learn quickly; flexibility to adjust and navigate a variety of situations, individuals & groups; ability to persevere in the face of obstacles and challenges
  • Experience working with and managing third parties and agencies

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.