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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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American Express’ Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payment solutions to small businesses, mid-sized companies, and large enterprises around the world.

Within GCS, the Global and US Large Enterprise segment (G&L) supports more than ~5000 large enterprises and offers industry-leading T&E program management (e.g. corporate travel cards, central billing solutions) and a growing set of business-to-business payment solutions (enabling process control, cash flow management and revenue generation from AP).

The G&L segment on an ambitious transformation journey with the objective of reigniting profitable growth through a restored competitiveness in T&E and an acceleration of its supplier payments’ growth.

Core to this transformation is the enablement of G&L growth while ensuring compliant sales behaviors and strict adherence to established regulatory requirements and rules of engagement.

To support this ambition, a G&L Governance team has been created to maximize commercial effectiveness while continually providing oversight, reinforcing governance and ensuring compliant sales behaviors within the G&L organization across US and International Markets. The Manager – G&L Governance will be a critical member of this team, and will have a unique leadership opportunity to help chart success, especially as we are expanding our efforts towards the International markets – ensuring consistency and alignment in accordance with Amex values, Amex policies, and regulatory requirements.

How will you make an impact in this role?

• Develop governance processes and policies that drive results, while maintaining compliance and alignment with overall organizational goals
• Enable adherence to required sales practice guidelines including rules of engagement policies and SIP documentation
• Partner with Operational Excellence ("OE"), Line of Business Compliance Officer, and other compliance partners and key business partners to monitor and assess end-to-end compliance and sales effectiveness in G&L
• Develop procedures following policies’ guidelines that allow to establish financial and risk management controls to oversee the organization's operations
• Engage with various stakeholders and build strategic relationships across the Sales organization, Operational Excellence, Performance & Insights, and other key partners to maintain open our communication channels to address concerns, and ultimately be able to influence decisions to support the organization's mission
• Continuously partner with OE and Sales organization to potentially assess new risks as they occur, develop and manage risk mitigation strategies, to eliminate any potential impact on the organization's operations or reputation.
• As required, support remediation of compliance and sales effectiveness gaps across G&L
• Champion a culture of sustainable growth and compliance across G&L
• Ensure a commercial effectiveness plan is in place in achieving our goals, while constantly working towards new recommendations and areas of improvements to maximize our growth.

Minimum Qualifications

• Track-record of driving thought-provoking strategic road-maps – from vision to detailed execution
• Sharp commercial acumen and ability to design pragmatic/customer-centric strategies
• Rigorous and data-centric thinker – able to steer towards insight-based decision making and detailed diagnostic assessments
• Exceptional communication and interpersonal skills – both written and verbal – with comfort presenting to executive audiences
• Experience partnering with sales/business development organizations is a plus
• Strong interpersonal skills to build trust and create strong relationships with team members and stakeholders
• Strong problem-solving mindset with an outside of the box thinking, approaching challenges with creativity and critical thinking, proposing and implementing new ideas, processes, or strategies to improve efficiency and effectiveness
• Collaboration & Diversity - ability to work collaboratively with diverse teams and stakeholders, foster a positive team spirit, encourage open dialogue, and value different perspectives but work on achieving common goals.
• Navigating through uncertainty and overcoming obstacles - demonstrate resilience, and the ability to thrive in a fast-paced and changing environment.