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Senior Associate-Digital Product Management

American Express

Location: Greater London

Job Type: Full time


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Accounts Receivables team is part of the Enterprise Platforms Centre of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable.

We are looking for a talented and driven Digital Product Owner and be a key part of the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our next generation technology assets. In this role, you will act as Product Owner for an agile scrum team with responsibility for driving the vision and execution from gathering requirements through implementation and optimization. You will collaborate with business leaders and partners to shape and translate a software product vision and you will lead designers and engineers to deliver user experiences, operational processes and supporting technology assets.

Architect, code and ship software that makes us an essential part of our customers’ digital lives.

How will you make an impact in this role?

  • Prioritize development of the software product in alignment with business objectives and customer value using a data driven approach
  • Ensure owned Software Product/Capability Areas and platforms are well controlled and have a defined roadmap to improve time to market, reduce operational risk, and create business value
  • Translate software product roadmap into minimum viable product iterations
  • Create well-defined features / user stories and acceptance criteria
  • Quickly become an expert in the problem space – leveraging relationships with SMEs to ensure engineering is fully informed.
  • Understand and apply new trends and competitive best practices into requirements/user stories
  • Partner with international stakeholders to drive capability globalization and market adoption of platform capabilities as appropriate.
  • Work closely with the engineering team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.
  • Identify risks, challenges, opportunities and business integration needs, proactively working with the team and leadership to overcome obstacles.
  • Review existing products and workflows for modernization opportunities
  • Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement
  • Champion, support and implement agile principles

Minimum Qualifications:

  • University Degree required or comparable experience in computer science, engineering, or a related technical discipline
  • Significant experience in Software Product Management, Business Analysis or Product Ownership
  • A good balance of technical knowledge and business acumen
  • Experience within Accounts Receivable, Credit, Lending, Payment Products or Accounting platforms preferred
  • Problem solving, organizational and analytical skills
  • Quick learner and driven to learn new functionality
  • Ability to decompose abstract information into meaningful and detailed business features
  • Ability to separate technology requirements and constraints from core business value
  • Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality
  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Strong written & verbal communication
  • Experience with Behaviour Driven Development, Domain Driven Development, Agile, and Scrum software development methodologies
  • Ability to manage scope against team capacity and priorities and complete tasks

We backourcolleagues and theirlovedones with benefits and programsthatsupporttheirholisticwell-being. Thatmeans we prioritizetheirphysical, financial, and mentalhealththrougheachstage of life. Benefitsinclude:

  • Competitivebasesalaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disabilitybenefits (depending on location)

  • Flexibleworking model with hybrid, onsiteorvirtualarrangementsdepending on role and business need

  • Generouspaidparentalleavepolicies (depending on yourlocation)

  • Free access to global on-site wellnesscentersstaffed with nurses and doctors (depending on location)

  • Free and confidentialcounseling support throughour Healthy Minds program

  • Career development and trainingopportunities

Offer of employment with American Express isconditioned upon the successfulcompletion of a background verification check, subject to applicablelaws and regulations.

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