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Manager - Acquisition Investment Strategy & Optimization

American Express

Location: Greater London

Job Type: Full time


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Acquisition Centre of Excellence team (‘ACE’ team) sits within the International Card Services Centre of Excellence (ICS COE), which recently brought together American Express Consumer and Commercial International Issuing businesses to operate within a single business unit, led by the President of International Card Services. Our mission is to fuel our growth engine by optimizing investment decisions, unlocking efficiencies from our combined businesses, and creating a cohesive global acquisition community, enabling our market partners around the world.

The role of Manager – ICS Acquisition Investment Strategy & Optimization will report into Director – ICS Acquisition Strategy & Investment Optimization. This role will be responsible for working alongside the Director to oversee and re-imagine our acquisition investment engine, optimizing for efficiency and ROI, to ignite the next frontier of growth for AXP.The scope of this role includes supporting on defining a strategy and roadmap to enhance our Investment Optimization (I/O) ecosystem in close partnership with Finance, Risk, EDDS, Analytics and our Market partners. In addition, this person will lead strategic multi-market acquisition initiatives that can drive both short term and long-term efficiency benefits such as our prospect offer strategy, drive channel strategy with our central partners, and inform our collective investment strategy.

How will you make an impact in this role?

  • Lead key multi-market strategic initiatives such as our Offer / LTO strategy, co-creating testing plans with market partners, and implementing best in breed practices and new standards in partnership with local markets

  • Benchmark our I/O process internally with market partners and externally to surface opportunities to optimize our approach to drive more efficient/agile investment decisions

  • Define a strategy and roadmap to optimize our I/O strategy, recommending upstream and downstream improvements to drive better investment decisions in the near and long term

  • Drive channel strategy (e.g. Paid Search, Media) with our central partners

  • Support annual and regular I/O planning processes, lead insights reviews with market partners, Finance, and senior ICS leadership

  • Evaluate ongoing performance of existing investments, generate market/channel/product level insights, and surface trade-offs that challenge the status quo

  • Develop a robust communications plan and ecosystem between market acquisition teams, Finance, and other key partners to ensure transparency and clarity

Minimum Qualifications:

  • Strategic thinker who can synthesize complex dynamics, isolate key questions, structure and organize work to analyse and propose solutions to solve key business challenges.

  • Proven ability to build strong relationships, influence senior leaders and stakeholders, collaborate across a cross-functional team, and build followership

  • Comfort operating in ambiguity with proven capability to efficiently synthesize sources of information, create structure, simplify, and adapt

  • Highly curious & analytical individual who craves data to surface insights and inform and develop business strategy

  • Impactful and efficient communicator with ability to simplify complex messages into clear and actionable recommendations and confidently deliver to executive level audiences

  • Strong work ethic with comfort working in a dynamic, collaborative, fast-paced, global team

  • Strong grasp of Card issuing P&L levers and business dynamics

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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