You Lead the Way. We`ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.
Join #TeamAmex and let’s lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.
About Network & Acquiring Solutions
The American Express Network enables over $1.6 trillion in annual spend and serves card Issuers and Acquirers in over 190 markets worldwide. Network and Acquirer Solutions (NAS) operates the American Express Global Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers and launching a new Network in China. The NAS Product Development & Management team is focused on delivering innovative products, services, and capabilities that anticipate the needs of customers – the team is enabling more types of payments, supporting new use cases, and creating compelling value propositions for issuers, merchants, acquirers, businesses, and consumers.
About the Role
Product Managers within the Network Product team play a critical role in leading the vision, strategy, and development of American Express’s emerging payment solutions. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. This exciting role will offer a talented product management leader the opportunity to drive the end to end development and management of new payment products such as Real Time Payments, Push Payments, Cross Border Payments, etc. and will provide the opportunity to stay on the cutting edge of innovative and disruptive digital payment solutions. Key responsibilities include:
- Drive the product vision, strategy, and value proposition for the Multi-Rail Payment capabilities.
- Own and prioritize the A2A roadmap with inputs from internal and external customers.
- Conduct market and user research, identify market trends, perform quantitative and qualitative analyses, and evaluate the competitive landscape to identify opportunities to further enhance the product value proposition and refine the product roadmap.
- Collect and synthesize product data to drive actionable insights and steer the product strategy.
- Assess commercial viability – and maximize revenue window on new product solutions and offerings. Promote product development prioritization accordingly.
- Partner with Product Development teams to groom, prioritize, and execute on the product backlog in an agile environment.
- Collaborate with key internal and external stakeholders (e.g., P&L owners, product development, engineering, data, analytics, other product management teams, etc.) to deliver results as a cross-functional team.
- Develop Go-to-Market strategies that enable capabilities to be adopted and scaled.
Qualifications
- Relevant experience: Significant experience in Fintech, Payments processor, Product Management and/or Management Consulting.
- Comfort with ambiguity – ability to draw from market & user research / competitive analysis to syndicate a view of required solution characteristics, and features and or to define segments within which existing products should be deployed.
- A strong understanding of the strategic drivers for a competitive value proposition, and effective market deployment
- Passion for payments and innovation: Passion for emerging payments, fintech’s, and evolving payments landscape (e.g., real time payments, open banking, etc.). Knowledge of payments industry and disruptive technologies, ideally expertise in digital payments.
- Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change.
- Familiar with Agile and Scum methodologies.
- Collaborative team player: Ability to collaborate with internal stakeholders and effectively operate in ambiguity, white space, and quickly evolving priorities.
- Leadership experience: Experience leading cross-functional teams to manage large scale product launches, including test and learn pilots.
- Intellectual curiosity: High-intellectual curiosity, creative and critical thinker with experience in complex problem solving and strategic thought leadership.
- Entrepreneurial spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results.
- Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Ability to indirectly influence a wide range of diverse stakeholders and mobilize and lead cross-functional teams.
We provide opportunities to develop your leadership and grow your career. We're also proud of our inclusive culture centered around learning and collaboration, which enables our colleagues to develop and thrive. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com
