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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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The Director, Payments Consulting Global Client Group (GCG) will be responsible for leading and coaching a team of Payments Consultants (PC) to provide payments processing consultation to a variety of internal/external customers and drive payments products and network capabilities delivery into merchants and external vendors and bank and processing partners.

The successful candidate for this role will also take a personal leading role in strategic projects.

The Director, Payments Consulting GCG plays a vital role in driving the success of the Global Merchant Services Global Client Group in the EMEA region and beyond by being the voice of our external partners; merchants, processors and vendors. This high-impact, high-visibility role will work directly with our external partners and senior leadership across GMNS and Blue Box to identify and deliver value through payment solutions that drive premium economics and a better customer experience.

The Director is also responsible for the strategy development and program managing the delivery of new payment platforms and products across the region, through close partnership with local and global teams.

This role demands a dynamic, experienced and persuasive leader effective at leading and developing a team of 6 managers. A track record of complex problem solving, developing and leveraging strong business relationships with core GMS GCG accounts as well as global Payment Processing Partners will be essential for success.

American Express depends on the Global Payments Consulting team to enable Card acceptance, identify and implement payment solutions (products and services) in customer-facing situations. Relationship building, communication, and problem-solving skills are important for success in this role. Team members must also maintain deep and current knowledge about their customers and their industries, the payments industry, global market trends, new and existing payment-related technologies, products and services, and the structure of American Express and customer organizations.

Ideally the candidate will be able to demonstrate existing experience dealing with payment related matters with core international accounts from Airline, Lodging, Car Rental, Luxury and/or online industries ; experience in managing business and Tech relationships with International Payments companies that offer Payment Facilitation Services ; Understanding of PSD2, Indian RBI regulation and their implications in Payment related procedures for both Merchants and Payment Service Providers, familiar with local payments specifications and/or Amex payments specifications (GCAG-GFSG).

This role demands an experienced and persuasive consultant with analytical skills, thought leadership and a track record of complex problem solving, developing strong business internal and external relationships and flawless project management and execution.

How will you make an impact in this role?

• Manage a team of payments consultants, support them in the progress of projects, complex decision making and ensure their personal development
• In conjunction with the GCG GMS leadership develop and implement a payments strategy for the Global Client Group establishments which encompasses:
• Migrating markets and key customers to global, point of arrival, payments infrastructure that is more available, secure and supports emerging payment products
• The deployment of evolving payment capabilities such as Contactless, Token, QR and Digital Wallets Payments
• The economic management of card acceptance infrastructure which includes the relationship with processing partners and merchants
• The management of Payment Service Providers that provide card present and online card acceptance capabilities or Technical Merchant
• Influence prioritization for unplanned non-GMNS led strategic projects that benefit the enterprise.
• Deliver senior management reporting; dashboards, analytics to inform business decisions and demonstrate payments product parity coverage.
• Coach and lead team in providing consultative support to merchants and CLM channels within EMEA and temporary requirements outside the region as needed
• Provision of high-quality product and process consultancy to merchants
• Provision of Set-up, Transmission, Authorization, Submission, Settlement, Reconciliation and Disputes consultancy
• Provide product and process training to Client Management (CLM) and Merchant Acquisition partners
• Communication and tracking of projects
• Use knowledge of the merchant and marketplace to develop win-win account plans
• Remain up to date on core Legal and compliance requirements in EMEA or that could impact EMEA HQ Merchants or Payment Service Providers
• Industry knowledge and business development
• Maintain and develop deep knowledge of the payments industry, anticipate, and communicate trends to assist in strategic decision making. Actively participate in driving GMS and Blue Box strategy across the region
• Use competitive information to position the unique value, features and benefits of American Express products and services. Attend product training sessions throughout the year to deepen knowledge and understanding of network assets and capabilities
• Conduct independent research and gather marketplace and industry data from: Trade journals & web sites, Financial Reports (understand revenue/cost drivers), Payments Industry Publications
• Conduct merchant needs assessment and external landscape intelligence gathering to inform and influence future use cases for solutions and/ or market expansion plans

Minimum Qualifications:

• Business acumen: understanding of business concepts and how businesses operate, both internally and in relation to the marketplace.
• Knowledge of business practices and trends in the payment processing industry.
• Understanding of the business model, including the issuer, network, and acquirer components as well as governing compliance and legal principles applying to payments industry.
• Knowledge of procedures related to negotiation, award, and processing of contracts with third parties.
• Proven ability to develop winning strategies, set goals and manage work priorities with agility.
• Consulting approach making it possible to find innovative and value-generating solutions
• Strong relationship leadership skills, the ability to establish, develop and leverage relationships across the industry Robust project / program management skills and the ability and track record of driving results on multiple initiatives concurrently
• Outstanding people leadership/management skills: Ability to lead and motivate with or without direct authority
• Strong consultative sales, power of persuasion and negotiation skills
• The ability to articulate complex issues in a simple non-technical/business manner
• Demonstrated ability to develop execution plans and deliver outcomes in support of business strategy
• Oral and written communication, Experience and skilled at presenting to large audiences and senior leaders
• Fluent English as the job involves daily exchanges with the international teams and partners

Preferred Qualifications:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.