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Senior Manager – Debit Product Management

West Sussex
Full time
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American Express
Banking, investment & finance
10,001+ employees
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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. Network and Acquirer Solutions (NAS) operates the American Express Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers and launching a new Network in China. The NAS team is also driving a strategic, multi-year transformation to modernize the Network creating innovative products, services, and capabilities that anticipate the needs of customers by enabling more types of payments.

What you’ll be doing

Reporting to the Director of Debit Product Management, the Senior Manager of Debit Product Management will have the exciting opportunity to be part of a key strategic priority for the GMNS business.

Senior Managers within Network Product play a critical role in envisioning and developing American Express’s emerging payment solutions.

This exciting role will offer a talented product leader the opportunity to drive the future of Debit by working with our key Issuing stakeholders. The Debit team is forward-thinking, creative, multi-functional and collaborative, working closely with partners across NAS and the wider organization:

  • Help defines the product value proposition, including the customer experience anchored in customer needs and industry insights
  • Drive strategic initiatives to develop and maintain products and capabilities that support product growth
  • Work with our key strategic partners to align, develop and prioritize the Debit backlog and roadmap
  • Gather market insights to identify new opportunities for Debit capabilities relevant to Amex Debit objectives
  • Develop and execute on the Go to Market, including operational readiness for new solutions

What the role will give you

The role holder will have the opportunity to directly contribute to the global success of American Express and our partners.

Never dull – you’ll be challenged to define the future of payments in one of the world’s largest payment businesses.

Relevant experience and skills:

  • Entrepreneurial mindset - Ability to spot new trends and opportunities, develop a business case which others can be persuaded to support, and overcome objections and obstacles in making the vision a reality.
  • Highly collaborative: Ability to collaborate, and build strong relationships with, internal and external stakeholders to deliver value beyond traditional means.
  • Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions.
  • Comfortable with ambiguity – able to operate in an ambiguous environment, turning the unknown into the known
  • Intellectual curiosity - High-intellectual curiosity, ‘creative and critical thinker with experience in complex problem solving and strategic thought leadership.
  • Executive communication: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted appropriately for the audience.
  • Project management mindset - Superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change.
  • Experience: Background in product management, creating transformational strategies, identifying future business needs, and understanding the payments industry.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.