Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:
How will you make impact in this role?
- Delight our Premium Card Members with unforgettable travel experiences.
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing.
- Research, plan, and carry out personalized travel & Lifestyle experiences, through booking domestic and international flights, car and/or hotel travel arrangements and lifestyle events.
- Communicate new and existing product offerings and value propositions relevant to the Card Member
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Minimum Qualifications:
- Shown ability to provide premium customer service, ideally in a call centre environment.
- Experience servicing customers ideally in hospitality, concierge/lifestyle servicing, high-end customer service or sales roles.
- Good geography knowledge with ability to locate continents and travel destinations worldwide.
- Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and be an optimistic teammate.
- Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation.
- Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily.
- Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals.
- Travel Agency, Travel Reservations, Cruise, and Tour experience is a plus.
We are a 24/7 customer call center, so we have a variety of shift schedules designed to meet the needs of our customers and provide work/life balance to our colleagues. These cover evenings and weekends in addition to core hours and we can discuss them further with you during your application process.
Guidelines for Hybrid:
- Located in the UK
- A secure home office, located at your confirmed address of residence, free from background noise or other distractions.
- Internet service must meet minimum requirements of 25 mbps download x 5 mbps upload speeds. A minimum speed check can be completed online.
As a valued Travel & Lifestyle Services colleague you will also have access to the following:
- Travel agent rates and discounts.
- Education Stay Program – educational experiences that enable colleagues to better serve Card Member’s needs (up to 4 x complimentary 2 – night stays in hotels participating in our hotel programs subject to subject to availability and T&C
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.