Analyst, EDDS Operational Excellence

Brighton and Hove
Full time
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American Express
Banking, investment & finance
10,001+ employees
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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Enterprise Digital & Data Solutions (EDDS) develops and scales high-impact, mobile-centric and personalized digital experiences, powered by data & analytics, throughout the customer lifecycle. EDDS Operational Excellence enables profitable business growth and exceptional customer experiences driving excellence, speed and agility across products, platforms, processes and capabilities. Through the design and implementation of an effective framework, the EDDS Ops Excellence Team will ensure the EDDS organization is fulfilling on its obligations to customers and has a robust control environment operating in compliance with evolving global regulations.

In line with Amex’s “three lines of defense” approach to risk management, the Operational Excellence team (First Line of Defense) actively works with Second Line of Defense (Global Risk, Compliance, Privacy) and Third Line of Defense (Internal Audit) teams to ensure adequate implementation of risk management framework requirements.

How will you make an impact in this role?

The Analyst, EDDS Operational Excellence, will become part of a high performing team to deliver on the EDDS Operational Excellence vision and objectives. Under the Sr Manager, EDDS Operational Excellence, the Analyst will assist first line of defense operational risk activities for Digital and Data initiatives.

The Analyst, EDDS Operational Excellence will be responsible for:

  • Assist in providing guidance to Product & Process Owners related to internal policies, standards and external requirements
  • Assist in the implementing and maintaining the governance framework to enable effective risk oversight and decision-making
  • Supporting enhancements and changes to BU-specific procedures and additional BU standards (i.e., New Product Governance BU Standards)
  • Manage and track new product governance action items and requirements to ensure execution in line with policy and regulatory requirements
  • Document, maintain and track the inventory of in flight and in pipeline new, modified or decommission initiatives

Minimum Qualifications

  • Technical risk management skill set, ideally with experience supporting global platforms, processes or capabilities
  • Project management experience of complex and large-scale multi-market change initiatives
  • Independent, self-motivated, with an ability to adapt and be flexible in a team environment
  • Creative and highly collaborative approach to solving business problems
  • Ability to challenge the status quo
  • Ability to learn quickly, “connect the dots” with a strong track record of developing ideas from concept to deployment and delivering win-win solutions for the business
  • Exceptional verbal and written communication skills, alongside excellent analytical skills
  • University degree or higher or equivalent work experience

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.