Senior Manager-Privacy Monitoring and Testing

Greater London
Full time
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American Express
Banking, investment & finance
10,001+ employees
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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The American Express Global Privacy Oversight team are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.

As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.

This position is based in the United Kingdom (UK) and reports to the Director, Global Privacy Risk Oversight.

Core Responsibilities include:

The Privacy Senior Manager for Monitoring and Testing will be responsible for performing the monitoring and testing activities within the organization's privacy program. The Senior Manager will develop and implement monitoring and testing strategies to assess adherence with privacy laws, regulations, and American Express Data Protection and Privacy Principles. This role requires strong audit or testing technical expertise, strong analytical skills and a keen curiosity about data protection and privacy.

Key Responsibilities:

  • Strategy: Develop and implement a comprehensive monitoring and testing strategy to assess adherence to privacy laws, regulations, organizational policies and American Express Data Protection and Privacy Principles.
  • Planning: Coordinate with privacy experts, business teams, legal counsel, and other stakeholders to define monitoring and testing objectives and priorities. Develop testing plans and procedures to evaluate the efficiency of privacy controls, processes, and practices.
  • Testing and Validation: Conduct testing of privacy controls, processes, and practices and propose appropriate corrective action. Validate the implementation of corrective actions and remediation plans to address identified privacy risks.
  • Monitoring: Keep abreast of privacy laws, regulations, and industry standards globally. Monitor external privacy landscape and internal company changes (e.g., business strategies, operations) for impact to the organization’s privacy practices.
  • Reporting: Prepare reports to communicate monitoring and testing results to senior management and stakeholders

Minimum Qualifications:

  • Significant experience in an audit or testing function preferably in a highly regulated industry or environment.
  • Experience developing and implementing monitoring and testing programs within an organization.
  • Demonstrated experience and proficiency in the assessment of risks and controls.
  • In-depth knowledge of privacy or compliance laws and regulations.
  • Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to management on potential control issues and solutions to close gaps.
  • Outstanding problem-solving and analytical skills, with strong ability to tell a story through data.
  • Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments.
  • Ability to multitask efficiently and manage competing priorities under demanding deadlines.
  • Demonstrated proficiency with MS Office tools.

Additional/Preferred Qualifications:
  • University degree or equivalent experience in a related field.
  • Professional Certification in audit, risk management, privacy, compliance or related field, a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.