At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The newly formed Enterprise Technology Services (ETS) Risk & Control Lead, Enterprise & Digital Platforms and Risk Reduction team is dedicated to driving effective Operational Risk strategies as the Enterprise transforms to strengthen our Risk Management programs, pillars and enablement functions.
As part of this transformation, the Manager, Issues, Events & Remediation will play a critical role supporting either the Global Loyalty & Benefits or Global Accounts Receivable and Banking & Payments teams. This role is accountable for managing the end-to-end inventory of Issues, Events, and Remediation, ensuring efficient execution, data quality, and stakeholder transparency.
This role will combine strong operational execution with strategic insight—driving clarity, accountability, and continuous improvement across a complex, cross-functional risk landscape.
The Manager, Issues, Events & Remediation will:
Own and oversee the end-to-end lifecycle of Issues, Events, and/or Remediation activities following the identification of a problem or control breakdown. Accountable for running the day-to-day activities associated with the Enterprise-wide refreshed framework, ensuring timely delivery against critical milestones and process steps.
Improve data integrity through implementing effective processes to track, update, and validate inventory data, reducing rework and the need for repeated quality assurance checks
