At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact,and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Conduct Risk Manager plays a central role in strengthening the ICS Business Conduct framework across international markets. The role drives innovation and design of conduct‑related controls, frameworks, and training, ensuring alignment with enterprise requirements including the Conduct Risk Management Policy (AEMP88) and Internal Fraud Risk Management Policy (AEMP91). The manager will shape and enhance conduct risk processes, embed risk‑aware design principles, and deliver forward‑looking, scalable solutions that uplift the business’ conduct posture. This role partners across ICS, Compliance, GCO, CLR, IFE, Operational Risk and global market stakeholders to promote ethical behavior, strong control environments, and sustainable risk‑aware growth.

Key Responsibilities:

Innovation & Design

• Drive innovation in conduct risk control design, creating modern, intuitive, and efficient solutions that support sustainable growth and colleague experience.
• Lead design thinking workshops, process re‑engineering, and user‑journey mapping to reduce risk while improving operational clarity and execution.
• Develop and prototype new conduct risk tools, frameworks, and artefacts (e.g., governance maps, risk pathways, decision trees).
• Introduce modern approaches to detecting and preventing conduct risk, including automation opportunities, enhanced triggers, and risk‑based design principles.
• Partner with IFE, Sales Enablement, and Digital teams to embed conduct‑by‑design principles into new initiatives, content, systems, and capability builds.

Internal Fraud Risk Integration (AEMP91)

• Serve as the ICS first‑line partner for AEMP91, embedding internal fraud risk considerations into business processes, control design and monitoring activities.
• Collaborate with the fraud Centre of Excellence, Amex Ethics Office, CLR, GCO and Compliance to ensure ICS is aligned with enterprise requirements under AEMP91, including expectations for tone‑from‑the‑top, escalation pathways, thematic analysis and control gaps.
• Ensure internal fraud risks are understood, addressed, and reflected in ICS policies, SOPs, and design documentation.

Conduct Risk Framework Development (AEMP88)

• Support the design, uplift, and continuous enhancement of the ICS Conduct Risk Framework, ensuring alignment to AEMP88 and the Minimum Standards for Conduct Risk Management.
• Translate enterprise conduct requirements into pragmatic, market‑ready processes and guidance across ICS.
• Partner with global and regional stakeholders to ensure consistent adoption of conduct expectations, behavioural standards, and first‑line ownership principles.
• Support markets in interpreting and operationalizing conduct requirements, including training, governance, content governance, and control enhancements.

Training Development

• Lead the design and development of conduct‑related training across ICS international markets.
• Build and maintain a comprehensive training curriculum aligned to AEMP88, AEMP91, Minimum Standards, and ICS operating needs.
• Translate policy, regulatory expectations, and risk insights into practical, engaging learning content tailored for diverse first‑line and leadership audiences.
• Partner with IFE, Compliance, Operational Risk, CLR, GCO, and market teams to ensure training reflects emerging themes, behavioural drivers, and market‑specific risks.
• Monitor training effectiveness through feedback, test‑and‑learn, participation metrics, and risk outcomes—using insights to continuously uplift materials.

Stakeholder Leadership & Advisory

• Act as a trusted advisor to senior leaders on conduct risk, internal fraud, and control design.
• Build strong, collaborative relationships across ICS, GCO, Compliance, COE, IAG, IFE and wider enterprise risk teams.
• Provide specialist guidance for new initiatives, strategic projects, operational changes, or market‑level transformation.

Minimum Qualifications:

Technical / Functional

• Strong understanding of Conduct Risk frameworks, including AEMP88, AEMP91 and associated Minimum Standards. Familiarity with Internal Fraud Risk Management requirements and fraud risk principles.
• Experience designing or uplifting risk frameworks, first‑line controls, or governance processes.
• Understanding of CFI policies, customer‑facing interaction risks, monitoring practices, and training/communication principles.
• Ability to apply design thinking, innovation, and strategic process improvement to risk problems.

Leadership & Behavioural

• Strong communicator with the ability to influence across multiple levels and cultures.
• Solutions‑focused mindset capable of balancing risk and operational needs.
• Skilled at simplifying complexity, structuring problems, and translating policy into practical design.
• Proactive, collaborative, and able to lead cross‑functional change.

Preferred Qualifications:

• Experience in Business Conduct, Risk & Control, Compliance, Fraud Risk, Operational Risk, or related functions.
• Prior exposure to international market operations or multi‑market program delivery.
• Background using innovative methodologies (e.g., Agile, design thinking, user‑centred design) to drive risk uplift.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.