At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Digital Labs is a high impact group within American Express with a mission to build on Amex’s legacy of reinvention to lead innovation in FinTech and create products that make a difference in our customers’ lives. Our team focuses on crafting leading digital payment solutions, using our world-class servicing network and lifestyle assets to deliver outstanding digital experiences, and thinking entrepreneurially about emerging technologies to help drive new opportunities for American Express.
How will you make an impact in this role?
This is a highly collaborative and cross-functional role, working in close partnership with key stakeholders in Engineering, Decision Science, Ventures, as well as Labs Business Development & Product Enablement teams.
Keys responsibilities
Develop a solid understanding of artificial intelligence and machine learning concepts, with hands-on experience applying these technologies within product development.
Contribute to the implementation of personalization strategies in digital products or services, leveraging AI-driven approaches to enhance user experience and engagement.
Apply strong analytical skills to interpret data insights, support product decisions, and identify opportunities to improve recommendation performance.
Collaborate with engineering, data science, and business teams to translate business needs into clear product requirements for AI-powered features.
Communicate effectively with both technical and non-technical stakeholders, contributing to a collaborative and fast-paced agile environment.
Minimum Qualifications:
Experience in product management or a related role within a fast-paced, cross-functional environment
Experience working in Agile development teams in partnership with engineering
Exposure to AI/ML-driven products or features within the product development lifecycle
Demonstrated ability to manage components of projects or initiatives, delivering on time with stakeholder alignment
Interest in emerging technologies and AI, with the ability to understand and discuss their application in a business context
Experience using structured approaches to support product development and innovation
Comfort working with data and analytics to inform decisions and improve product outcomes
Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
Proven ability to collaborate effectively across teams and functions
Strong organizational skills and attention to detail
Demonstrated ownership of workstreams or product areas, contributing to broader team goals
Basic statistics knowledge through academic study (e.g., math, computer science, engineering, economics, physics) or comparable experience
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
