At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Colleague Experience Group (CEG) is committed to providing the best colleague experience to fuel growth. We are focused on attracting, developing, and engaging great talent and ensuring all of Team Amex has the benefits, resources, and support they need to be and deliver their best.
Talent Acquisition (TA) sources and hires top talent for American Express around the world. The function, with approximately 500 colleagues, supports early career, experienced, and executive hiring, as well as our New to Blue onboarding experience.
How You Will Make an Impact in this role?
Reporting to the Senior Manager, Talent Acquisition Learning and Communications, the Senior Learning and Communications Analyst will design, deliver, and continuously improve engaging learning interventions and communications for the Talent Acquisition (TA) team within the Colleague Experience Group (CEG). This role blends instructional design, facilitation, storytelling, and stakeholder collaboration to ensure Talent Acquisition colleagues are informed, empowered, and equipped to deliver the best candidate experience.
Key Responsibilities
Design and deliver clear, engaging learning content that drives knowledge retention and behaviour change
Translate complex information into simple, compelling communications tailored to a wide range of audiences
Partner with stakeholders to identify learning needs and develop scalable, relevant and compliant learning initiatives
Enhance colleague experience through well-timed, relevant, and accessible communications
Measure effectiveness of learning programs and communications, using data driven insights to continuously improve
Champion consistency in messaging, tone, and brand across all Talent Acquisition communications
Support change initiatives by creating targeted communication and training strategies
Minimum Qualifications
Relevant experience in learning and development, internal communications, or a related field
Strong instructional design skills (e.g., e-learning, instructor led training, microlearning)
Excellent written and verbal communication skills with a clear, engaging style
Experience working with stakeholders across multiple functions
Strong project management and organizational skills
Analytical mindset with the ability to evaluate data, measure impact and improve outcomes
Preferred Qualifications
Experience in talent acquisition/recruitment
Knowledge of adult learning principles and learning science
Proficiency with content creation tools (e.g., Articulate, Adobe Creative Suite, video editing tools)
Ability to manage multiple projects in a fast-paced environment
Creative thinking with a strong attention to detail
Experience working within a global team
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.