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Senior Account Management Director

AstraZeneca UK

Location: Cambridgeshire, Luton

Job Type: Full time


Job Title: Senior Account Management Director, GBS Process Solutions

Location: Cambridge OR Luton, UK / Chennai, India / Warsaw, Poland / Guadalajara, Mexico / Barcelona, Spain

Career level: G

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

In Global Business Services (GBS) we are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams. We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients.

Reporting to the Head of GBS Process Solutions (PS), the GBS Process Solutions Senior Account Management Director (AMD) will lead the Process Solutions Account Management, a new tower within AstraZeneca’s GBS Process Solutions organization focused on multi-disciplinary E2E Process Optimization that will leverage a POD delivery model that includes a rich set optimization capabilities - Process Mining, Process Re-Engineering, Robotics Process Automation, BPM, Digital Adoption tools and others.

Directly managing a globally based, senior team of business-aligned leads, the AMD is responsible for end to end large-scale, high value business process optimization initiatives (>$10M+) that spans portfolio management, insight generation, cross-functional/multi-disciplinary solution delivery and overall customer satisfaction. Initially the AMD will be accountable for building up an Account Management Team aligned to Commercial and R&D or Operations and Enabling Units business areas and stakeholders.

The candidate must be a strategic and influential global leader with a strong track record of establishing critical senior level relationships (stakeholders, delivery partners) while capabale of building and leading strong global delivery teams across all levels utilizing data-driven continuous improvement program management techniques.

Main duties and Accountabilities

  • Within designated Customer Groups (CG) identify and drive End to End Process Optimization services on an ongoing basis that deliver significant transformational business value (>$10m pa)

  • Establish and lead a delivery POD aligned to respective business area, to deliver E2E services through defined roles and operating model, ensuring Account Management Team is operating at a high level of impact as measured by delivered business value and timelines

  • Partner with Capability Leads, PS Operations, and IT to manage demand projections against a resource forecast necessary for successful delivery through the POD

  • Ensure GBS principles and overall ambitions are pulled into CG areas in partnership with other GBS towers

  • Achieve account management delivery targets within managed CGs (NPS, financial savings, hours saved, productivity, etc)

  • Develop & scale an account mgmt. business model including recruitment of diverse, globally based account management team

  • Partner with IT to build optimal business transformation planning and delivery framework for respective business area, ensuring visibility and clarity of pipeline and R&R

  • Promote AstraZeneca values of the highest standards, developing and promoting activity that creates a work environment designed to attract, develop, and retain the best talent, thereby ensuring the continued delivery of services that exceed customer expectations

  • Active member and participation at GBS Process Solutions Leadership Team, contributing to and actively shaping the strategy of GBS Process Solutions

Essential requirements

  • A proven track record of delivering end to end process improvement initiatives (>$10m+) across a large-scale global business / portfolio

  • Working knowledge across multiple technology driven process improvement capabilities (Process Mining, Process Re-Engineering, Robotic Process Automation, Digital Adoption Platforms, BPM, digital process mapping, etc)

  • Exceptional influencing skills across all stakeholder levels including development of compelling Business Cases

  • Data science competencies (i.e. statistical analysis, data visualization)

  • Experience in leading highly complex, cross-functional projects/programs

  • Experience in establishing and developing high-performing, globally based teams

  • Management experience within a matrixed delivery organization – strong financial planning and resource modelling


  • Experience in working within a Shared Services environment

  • Active engagement in technology industry trends supporting process improvement

  • Experience or qualifications in a related technology area

  • Experience working with Agile delivery methodology

  • Pharmaceutical industry experience

  • Multi-cultural awareness and cultural adaptability

  • Knowledge of LEAN/six sigma

Why AstraZeneca?

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and fuel your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next?

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you! Are you ready to bring new insights and fresh thinking to the table? Brilliant! We have one seat available, and we hope it’s yours

Where can I find out more? Our Social Media:

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AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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