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Free Trial Adoption Engineer

Cisco Meraki

Location: Greater London

Job Type: Full time


We are looking to bring on an enthusiastic and tech-savvy individual to build upon the success of our Free Trial program. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Cisco Meraki - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a lively, ambitious, and fast-paced work environment.

It is an exciting time at Cisco Meraki! We offer very competitive benefits including; hybrid work, free onsite lunches, employee fitness program (free onsite gym!), ample vacation time, and paid time off to give back to causes you believe in.


  • Recommend the optimal deployment of Meraki’s networking products to a wide customer base participating in the Free Trial program
  • Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud
  • Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience
  • Diagnose and resolve network configuration issues, collaborating with the Engineering and Support teams
  • Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams
  • Assist with expanding the group’s roles and responsibilities in proactive support and customer onboarding


  • Solid understanding of Computer Networking fundamentals, intellectual curiosity, and the ability to quickly learn a new subject area
  • Follow-through, resourcefulness, and problem solving skills
  • Attention to detail and outstanding communication skills, both verbal and written
  • Ability to work well with others and collaborate across teams
  • Strong customer service skills and the desire to help others
  • Background in a technical or analytic field recommended but not required

Must be authorized to work in the UK

  • Position does not provide sponsorship

Characteristics of success

  • Friendly but diplomatic interpersonal skills
  • Self starter with technical capability who can learn quickly
  • Comfortable in a collaborative team environment
  • Thrives in a fast-paced, ambitious environment

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.